Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casandra Roccki

Swansboro,NC

Summary

Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

8
8
years of professional experience

Work History

Night Stocker

Lowes Foods
09.2022 - Current
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.

Dietary Aide

Sodexo Healthcare
05.2021 - 08.2022


  • Participated in medical staff meetings and other committees related to nutrition care.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Monitored food safety and sanitation standards in food service areas.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Obtained and evaluated dietary histories of individuals to plan nutritional programs.
  • Educated patients and families on nutrition management.
  • Served meals to residents in accordance with established schedules and dietary procedures.

Head Cashier Supervisor

Lowes Home Improvement Stores
02.2020 - 04.2022
  • Shifted personnel resources based on current customer levels to consistently balance demand against operational requirements.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Built positive relationships with customers to increase repeat business.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Drove staff to exceed promotional objectives by motivating closings through contests and other motivational strategies.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Garden Center Merchandiser

Gardenvision
06.2018 - 04.2019
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Utilized paper, fabric and props to create displays.
  • Developed merchandising strategy to efficiently move overstock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Organized store merchandise racks by size, style, and color.

Sales Representative

Gowireless
04.2017 - 12.2017
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Softlines Manager

Sears Department Store
12.2015 - 03.2017
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Elevated store's guest satisfaction [Number]% by guaranteeing swift resolution of customer issues.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Cashier

Sears Department Store
01.2014 - 04.2015
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Stocked, tagged and displayed merchandise as required.
  • Set up new sales displays each week with fresh merchandise.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Certified Nursing Assistant - Nursing Assistance

Central CNA
Lakeland, FL
07.2014

High School Diploma -

Forest High School
Ocala, FL
06.2012

Skills

  • Safety Awareness
  • Customer Needs Assessments
  • Constructive Feedback
  • Heavy Lifting
  • Cash Register Operations
  • Customer Relationship Management
  • Stocking Shelves
  • Merchandise Unloading
  • Cashier Support
  • Exceptional Time Management Skills
  • Performance Goals
  • Team Goals
  • Merchandising
  • Restocking
  • Schedule Mastery
  • Sales and Upselling
  • Closing Sales
  • Food Safety
  • Meal Preparation
  • Dietary Guidelines
  • Employment Law
  • Staff Management
  • Assist Customers
  • Managing Employee Relations
  • Coaching and Mentoring

Timeline

Night Stocker

Lowes Foods
09.2022 - Current

Dietary Aide

Sodexo Healthcare
05.2021 - 08.2022

Head Cashier Supervisor

Lowes Home Improvement Stores
02.2020 - 04.2022

Garden Center Merchandiser

Gardenvision
06.2018 - 04.2019

Sales Representative

Gowireless
04.2017 - 12.2017

Softlines Manager

Sears Department Store
12.2015 - 03.2017

Cashier

Sears Department Store
01.2014 - 04.2015

Certified Nursing Assistant - Nursing Assistance

Central CNA

High School Diploma -

Forest High School

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Casandra Roccki