Erin Carter
Senior Operations Manager
Lubbock,TX
Summary
Accomplished professional with over 10 years of demonstrated success and experience in customer service and strategy-driven positions. Excels at managing multifaceted projects in fast-paced environments demanding superior organizational, relationship building, and interpersonal skills. Articulate communicator and mentor who thrives in results-driven environments. Seeking to transition my experience to a position where I can utilize my knowledge and skills while contributing to the company’s success.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Senior Operations Manager
Productions Plus
Lubbock, TX
06.2022 - Current
- Manage CRM and data scrubbing prior to company platform transition.
- Market to new leads and registered talent using email campaign software.
- Promote use of multichannel communication strategies, automated chat and social messaging.
- Prepare documents for internal and external audits.
- Deliver business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Manage daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Assist in recruiting, hiring and training of team members.
- Support top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Track trends and suggested enhancements to both challenge and refine company's product offerings.
Senior Account Manager
Travel & Recruitment
Frisco, TX
06.2019 - 06.2022
- Attracted suitable candidates through databases, online employment forums, social media, etc.
- Assessed applicants' knowledge, skills, and experience to best suit open positions.
- Researched properties and negotiated hotel contracts for hundreds of employees who work at Auto Shows and Events
- Reconciled billing discrepancies and facilitated payment to hotels.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Mentored junior account management professionals to develop skills and increase company revenue.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Contributed to development and implementation of travel booking processes, procedures and systems to reduce costs by $67.94/night.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Manager
Productions Plus
Frisco, TX
06.2018 - 06.2019
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
- Listened attentively to client feedback to create stronger relations and shape business.
- Introduced new processes to improve data analysis.
- Trained, managed, and facilitated payroll for promotional models who work at Auto Shows and Events nationwide.
- Responsible for completing requests for proposal and for winning and maintaining business.
Buyer
Carmax
Torrance, CA
02.2017 - 06.2018
- Conducted physical and market analysis of vehicles to create accurate offers for customers.
- Performed an in-depth walk-through of each vehicle, gathering data, and analyzing that data while reviewing what similar cars in similar conditions sold for in my market.
- Reviewed the listings of the vehicles on the lot and verified that options available on each vehicle.
- Researched customer complaints, communicated with the customers, and found a solution.
- Conducted physical and market analysis of vehicles to create accurate offers for customers.
Executive Team Leader
Target
Medford, OR
05.2015 - 02.2017
- Responsible for hardlines, softlines, grocery, and food service.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Established and implemented departmental policies, goals and objectives.
- Interviewed, recruited and trained new onboarding candidates.
- Executed HR and staffing duties.
- Built relationships with team members to encourage willingness to address concerns and issues.
Account Manager
Productions Plus
Gardena, CA
08.2012 - 04.2015
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Educated clients on new products or services to increase customer engagement with brand.
- Listened attentively to client feedback to create stronger relations and shape business.
- Trained, managed, and facilitated payroll for promotional models who work at Auto Shows and Events nationwide.
Investigative Specialist
Federal Bureau of Investigation
Los Angeles, CA
08.2009 - 08.2012
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
Education
Bachelor of Arts - History, Business Administration
University of Southern California
Los Angeles, CA 08.2005 - 12.2008
Skills
Employee scheduling
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Senior Operations Manager
Productions Plus
06.2022 - Current
Senior Account Manager
Travel & Recruitment
06.2019 - 06.2022
Account Manager
Productions Plus
06.2018 - 06.2019
Buyer
Carmax
02.2017 - 06.2018
Executive Team Leader
Target
05.2015 - 02.2017
Account Manager
Productions Plus
08.2012 - 04.2015
Investigative Specialist
Federal Bureau of Investigation
08.2009 - 08.2012
Bachelor of Arts - History, Business Administration
University of Southern California
08.2005 - 12.2008
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