Carson Moore
AMC - Crew Leader
Schaumburg,IL
Summary
Night Supervisor with one year of experience performing a range of roles within hectic environment. Effective in induction, training, motivation and coordination of cross-functional teams. Punctual, reliable and friendly as well as adaptable, patient and effective within high-pressure environments. Dedicated to ensuring operations run smoothly and efficiently.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
PIC/Night Shift Leader
Jimmy John’s
Schaumburg, IL
12.2021 - Current
- Observed each team member to carry out duties and provided constructive criticism.
- Upheld federal safety standards and environmental disposal protocols.
- Managed communication between associates and management, addressing key issues and needs.
- Trained staff members to perform register, food making, customer service, management and cleaning.
- Compiled reports on production deposits, and more.
- Assisted customers with complaints, questions and concerns.
- Assembled products according to changing daily work orders and specific customer needs.
- Inspected finished products for quality and adherence to customer specifications.
- Assigned each member of 1-4 person team with specific daily tasks and responsibilities.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Tallied cash drawer at beginning and end of each work shift.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Mentored new team members on sales software system operation.
- Reviewed new promotions and monitored price changes.
- Facilitated and logged store opening, closing and shift changes.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Led cashiers and associates in providing thoughtful customer service.
- Managed staffing levels to provide optimal support for cash register operations.
- Built and implemented training strategies to optimize team performance.
- Alleviated customer service needs with policy-appropriate solutions.
Education
No Degree - N/A
James B. Conant High School
Schaumburg, IL 08.2021 - Current
Skills
Training and mentoring
undefinedTimeline
PIC/Night Shift Leader
Jimmy John’s
12.2021 - Current
No Degree - N/A
James B. Conant High School
08.2021 - Current
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