Carrie Chandler
6630 Pine Tree Circle, West Palm Beach,FL
Summary
Diligent Banquet Captain ready leverage 20 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.
Overview
33
33
years of professional experience
Work History
Banquet Captain
Sandhill Crane Golf Club
10.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Banquet Server
Five Star Catering And Event Planning
12.2019 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
Server
Mulligans Bar & Grill
10.2020 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Front of House Manager
Bennys On The Beach
06.2005 - 05.2019
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Shift Manager
Radisson Hotel Group
05.1990 - 04.2004
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
High School Diploma -
A.C. Reynolds High School
1 Rocket Dr, Asheville, NC 2880306.1989
Skills
- Labor and Overhead Cost Estimation
- Fire Safety Regulations
- Investigating Complaints
- Room Inventory
- Food Preparation and Plating
- Furniture Arrangements
- Team Player
Accomplishments
- Supervised team of 10 staff members.
Certified Food Handler
Manage all aspects of food and beverage handling, responsible for the efficiency of all fresh food, handling of heavy trays. Also, making sure service programs is in compliance with corporate & regulatory guidelines & support of management.
Timeline
Banquet Captain
Sandhill Crane Golf Club
10.2022 - Current
Server
Mulligans Bar & Grill
10.2020 - 07.2022
Banquet Server
Five Star Catering And Event Planning
12.2019 - Current
Front of House Manager
Bennys On The Beach
06.2005 - 05.2019
Shift Manager
Radisson Hotel Group
05.1990 - 04.2004
High School Diploma -
A.C. Reynolds High School
Similar Profiles
Barbi GeorgeBarbi George
Director of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf ClubDirector of Operations at Geronimo Golf Club Operations LLC, DBA Valley View Golf Club
Julia Fiorela GuzmanJulia Fiorela Guzman
Lead/Bartender/Server at Crane Creek Country ClubLead/Bartender/Server at Crane Creek Country Club
Blake EdissBlake Ediss
Tennis Employee at Crane Creek Country ClubTennis Employee at Crane Creek Country Club