NexGen EMR Software
Carolyn Williams
Chapel Hill,NC
Summary
Versatile Healthcare Worker/Inventory Specialist with advanced problem-solving and time management abilities. Proficient project coordinator and leader experience. Highly familiar with inventory counts, electronic medical records and documentation requirements.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
Work History
Phone Banker/Canvasser
Jessica Scarane Campaign
Wilmington, DE
07.2020 - 09.2020
- Contacted registered democrats in Delaware to promote Jessica’s campaign
- Canvassed low voter turn-out areas to encourage people to vote, especially for Jessica's campaign.
- Used technical systems daily to maximize service opportunities and enhance communication.
- Improved voter satisfaction by going above-and-beyond to answer questions and offer expert support.
- Maintained friendly and professional interactions.
- Established rapport with new/potential voters to increase satisfaction and loyalty.
Phone Banker
Madinah Wilson Anton Campaign
Wilmington, DE
06.2020 - 09.2020
- Contacted registered democrats within the 26th Delaware congressional district to promote Madinah Wilson Anton's campaign.
- Used technical systems daily to maximize service opportunities and enhance communication.
- Improved voter satisfaction by going above-and-beyond to answer questions and offer expert support.
- Maintained friendly and professional interactions.
- Established rapport with new/potential voters to increase satisfaction and loyalty.
Patient Care Coordinator
Ivira Pharmacy
Wilmington, DE
2023.06 - 2024.01
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Ophthalmic Medical Technician
Delaware Ophthalmology Consultants
Wilmington, DE
02.2023 - 04.2023
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
Registered Certified Pharmacy Technician
Rite Aid Pharmacy
Wilmington, DE
09.2020 - 02.2023
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Developed and implemented improvements to pharmacy inventory/records organization system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Restocked automated medication dispensing equipment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Created positive relationships with patients.
- Entered and processed patients' prescriptions into internal system.
- Frequently resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Inventory Specialist
WIS Inventory Services
Wilmington, DE
08.2022 - 01.2023
- Completed physical inventory counts for different store/company sites.
- Performed data entry and completed proper paperwork.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
Diversity & Inclusion Coordinator
March For Our Lives Delaware
Newark, DE
08.2020 - 01.2021
- Maintained & created a diverse and inclusive environment within the Delaware chapter of March For Our Lives.
- Coordinated D&I education through collaboration and consultation.
- Implemented program-level departmental policies and procedures to support educational program/curriculum.
- Represented D&I education/implementation at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Established and updated objectives and tools for overall program to enhance operations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Babysitter
YMCA
Wilmington, DE
01.2016 - 07.2020
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Played games, worked on puzzles, and read books to young children.
- Supervised children on playground to help develop physical and social skills.
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
- Communicated with parents regarding children's behavior, raising any issues.
- Established and maintained safe play environment for children.
Early Literacy Tutor
Summer Collab Reading Corps Member
05.2018 - 08.2018
- Assessed reading comprehension and vocabulary of students.
- Kept detailed records of student progress and attendance.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Created personalized lesson plans to meet needs of diverse learners.
- Issued reports updating students, parents and teachers on student progress.
Education
Associate of Science - Medical Insurance Coding/Billing
DeVry University
Villa Park, IL 09.2021 - Current
No Degree - Medical Laboratory Sciences
University of Delaware
Newark, DE 09.2019 - 01.2021
High School Diploma -
Cab Calloway School of The Arts
Wilmington, DE 08.2015 - 05.2019
Skills
Inventory management
Certification
CPhT - Certified Pharmacy Technician
Software
Microsoft Excel
Microsoft Word
Timeline
Patient Care Coordinator
Ivira Pharmacy
2023.06 - 2024.01
CPhT - Certified Pharmacy Technician
02-2023
Ophthalmic Medical Technician
Delaware Ophthalmology Consultants
02.2023 - 04.2023
Inventory Specialist
WIS Inventory Services
08.2022 - 01.2023
Associate of Science - Medical Insurance Coding/Billing
DeVry University
09.2021 - Current
PTU - Pharmacy Technician University Program Completion
05-2021
Registered Certified Pharmacy Technician
Rite Aid Pharmacy
09.2020 - 02.2023
Diversity & Inclusion Coordinator
March For Our Lives Delaware
08.2020 - 01.2021
Phone Banker/Canvasser
Jessica Scarane Campaign
07.2020 - 09.2020
Phone Banker
Madinah Wilson Anton Campaign
06.2020 - 09.2020
No Degree - Medical Laboratory Sciences
University of Delaware
09.2019 - 01.2021
Early Literacy Tutor
Summer Collab Reading Corps Member
05.2018 - 08.2018
Babysitter
YMCA
01.2016 - 07.2020
High School Diploma -
Cab Calloway School of The Arts
08.2015 - 05.2019
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