Carolyn Moody
Bridgewater,NJ
Summary
Dedicated medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Medical Office Assistant/Receptionist, Accounts Receivable
Women’s Health Center At Raritan
01.2012 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Processed incoming payments in accordance with established financial policies.
- Verified discrepancies and resolved clients' billing issues
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Printed prescription requests and queries in compliance with practice protocol.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed patient referrals to other medical specialists.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Identified and resolved systematic and operational root causes of denials and outstanding AR.
- Organized paperwork such as charts and reports for office and patient needs.
- Invoiced patients accurately in line with charging guidelines.
Education
Bachelor of Science - Fashion Merchandising
Centenary University
Hackettstown, NJSkills
- Front Desk Operations
- Referral Verification
- Patient Callbacks
- Insurance Verification
- Patient Scheduling
- Patient Data Processing
- Patient Referral
- Payment Plan Options
- Medical Assistance
- Scheduling Tests and Procedures
- Payment Scheduling and Collection
- Preparing Treatment Rooms
Timeline
Medical Office Assistant/Receptionist, Accounts Receivable
Women’s Health Center At Raritan
01.2012 - Current
Bachelor of Science - Fashion Merchandising
Centenary University
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