Cara Matthews
New Bedford,MA
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 10+ year background maintaining customer satisfaction and contributing to company success. As a housekeeper I am focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be an integral team member. Consistently punctual in arrival and stays until all tasks are complete. I am a hardworking and passionate job seeker with strong organizational skills eager to secure this position. I am ready to help team achieve company goals! Authorized to work in the U.S. for any employer.
Overview
12
12
years of professional experience
Work History
Personal Care Assistant
Paula Georgiou
Portsmouth, RI
11.2018 - 08.2020
- Assisted with daily living activities, running errands and household chores.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned activities to encourage movement, stretching and strength building.
Customer Service Representative
Starwood Hotel and Resorts
Fall River, MA
08.2017 - 02.2018
- I frequently hit my monthly bonuses and did the best I could during my shifts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
Housekeeper
Diana's Cleaning Service
Portsmouth, RI
02.2015 - 06.2016
- Assisted with cleaning restrooms, hallways, offices, stairwells, bedrooms, and kitchen
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Adhered to professional house cleaning checklist.
Hostess
Midtown Oyster Bar
Newport, RI
06.2014 - 11.2014
- Accommodated and managed large parties.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
Customer Service Cashier
Newport Video
Newport, RI
12.2013 - 05.2014
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Cashier
McDonald's
Fall River, MA
09.2012 - 09.2013
- Excelled in fast pace environment
- Able to work all stations
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy restroom area.
Education
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Portsmouth High School
Skills
- Compassionate Patient Care
- Accurate in Following Orders
- Complex Problem-Solving
- Ability to Lift Clients
- Cooperative Attitude
- Station Preparation
- Resolving Discrepancies
- Janitorial Duties
- High-Volume Environments
- COVID-19 Safety Procedures
- Team Support and Collaboration
- CDC Sanitation Guidelines
- Guest Service and Support
- Housekeeping Understanding
Additional Information
I am a unique individual who will make a refreshing addition to the team, offering a new perspective employer!
Timeline
Personal Care Assistant
Paula Georgiou
11.2018 - 08.2020
Customer Service Representative
Starwood Hotel and Resorts
08.2017 - 02.2018
Housekeeper
Diana's Cleaning Service
02.2015 - 06.2016
Hostess
Midtown Oyster Bar
06.2014 - 11.2014
Customer Service Cashier
Newport Video
12.2013 - 05.2014
Customer Service Cashier
McDonald's
09.2012 - 09.2013
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Portsmouth High School
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