Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships to promote business growth. Personable teammate offering 15 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative possessing skills in oral and written communication, active listening and analytical problem-solving skills, helping to retain customers and deliver high level of service in every interaction. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Hi, I’m
Candice Boatner
McAlester,OK
Summary
Overview
13
years of professional experience
15
Years of customer service excellence
Work History
McAlester Tag AgencyMcAlester, OK
Tag and Title Clerk
06.2022 - Current
Job overview
- Prepared tax and title documents to submit legal transfer work to Oklahoma Tax Commission.
- Organized and prepared tax and title documents to transfer ownership of property.
- Contacted Oklahoma Tax Commission to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on Oklahoma state laws and licensing requirements to complete accurate and efficient reviews.
Fedex-SFF LogisticsMcAlester, OK
Package Delivery Driver
08.2021 - 03.2022
Job overview
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Lifted, lowered and carried packages typically weighing up to 150 pounds throughout regular course of delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Spirit AeroSystemsMcAlester, United States
Aircraft Structural Mechanic
06.2018 - 03.2020
Job overview
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
- Stood, walked, bent, reached and worked from slightly elevated surface on regular basis.
- Used hand and power tools, pneumatic drills and rivet guns to manufacture aircraft sheet metal and structural parts.
- Read and interpreted blueprints, specifications, charts and tables.
- Maintained sensitive and confidential information as required by government standards.
- Read blueprints, illustrations or specifications to determine layouts, sequences of operations or identities or relationships of parts.
- Adhered to strict safety procedures and protocols when operating heavy machinery and tools, protecting both personnel and equipment.
- Followed both verbal and written instructions when setting up and fabricating mechanical assemblies to complete accurate work.
- Cultivated vast knowledge of aircraft systems by attending training workshops and implemented expertise in routine work and special projects.
- Identified issues with components and isolated faults prior to implementing corrective actions.
- Interpreted aircraft specifications, diagrams and blueprints and compared information to completed work verify quality and assess vehicle integrity.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
The Polar Bear StoresMcAlester, United States
Manager/ Cashier/Virtual Assistant
02.2012 - 08.2018
Job overview
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Maybeline Little Rock, AR
Sales Associate
11.2014 - 07.2015
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed, marketed and sold full range of products and support services.
WalmartMcAlester, OK
Stocker/Retail Sales Associate
10.2009 - 03.2010
Job overview
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Maintained fitness in order to move merchandise efficiently and safely.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Changed sales floor signs to show current pricing and support product promotions.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
RaceTracLaplace, LA
Shift Manager
07.2007 - 12.2007
Job overview
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
Skills
- Team Building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Written Communication
- Organization and Time Management
- Data Entry
- Attention to Detail
- Problem-Solving
- Good Telephone Etiquette
Accomplishments
Accomplishments
· Received Platinum Score on ACT Work Keys Tests and awarded National Career Readiness Certificate
· Played an instrumental role in increasing customer satisfaction ratings index as Customer Service Manager resulting in People's Choice Awards for three years running (Polar Bear Stores).
· Successfully managed the activities of 8 team members in multiple locations.
· Created training manuals targeted at resolving even the most difficult customer issues.
· Recruited, managed and mentored an average of 15 new customer service representatives per year.
· Interviewed, hired and trained new quality customer service representatives.
· Effectively communicated with team members to maintain clearly defined expectations.
· Resolved customer questions, issues and complaints.
· Developed rapport with the customer base by handling difficult issues with professionalism.
· Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
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afternoon
evening
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Timeline
Tag and Title Clerk
McAlester Tag Agency
06.2022 - Current
Package Delivery Driver
Fedex-SFF Logistics
08.2021 - 03.2022
Aircraft Structural Mechanic
Spirit AeroSystems
06.2018 - 03.2020
Sales Associate
Maybeline
11.2014 - 07.2015
Manager/ Cashier/Virtual Assistant
The Polar Bear Stores
02.2012 - 08.2018
Stocker/Retail Sales Associate
Walmart
10.2009 - 03.2010
Shift Manager
RaceTrac
07.2007 - 12.2007
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