Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
YOUTH CARE WORKER
PAE
08.2021 - 12.2021
Provide oversight of Afghan Refugee Children.
Interact with children in asafe way.
Followed all mandatory child welfare reporting requirements.
Provide reports to Program Manager regarding children's needs.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Displayed sensitivity to cultural and linguistic needs of children.
DIRECT CARE/YOUTH CARE WORKER
Caliburn
04.2021 - 07.2021
Provide Direct Care of children that were deemed to have been positive for COVID, and other communicable infections.
Provide oversight of children during recreation, and meal times.
Interacted with children in a safe and professional manner following all mandatory child welfare reporting requirements.
Provided written reports to Program Manager regarding the children's needs and behavior.
Developed rapport to create safe and trusting environment for care.
CHAPERONE
COMPREHENSIVE HEALTH SERVICES
04.2018 - 10.2019
Escort Unaccompanied Children from Influx Shelter to reunify them with family members/sponsors
Transfers Unaccompanied Children from Influx Shelter to other Shelters in the U.S
Review all documentation to ensure that the Unaccompanied Child can be reunified or transferred to ensure O.R.R
Guidelines were met
Transport Unaccompanied Youths from Influx Shelter to medical facilities as needed.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
TRANSPORTATION SPECIALIST
SWKEY PROGRAMS. HOMESTEAD, TRAVEL CHAPERONE
06.2016 - 04.2018
Escort Unaccompanied Children from Influx Shelter in order to reunify them with family members/sponsors
Transfers Unaccompanied Children from Influx Shelter to other Shelters in the U.S
Review all documentation to ensure that the Unaccompanied Child can be reunified or transferred to ensure the Office of Refugee Resettlement guidelines were met
Transport Unaccompanied Youths from Influx Shelter to medical facilities as needed
Watched over children at the KOKOPELI, SWKey Shelter in Mesa, AZ
Conducted close observations on Minors that were Run Risk or that were having trouble adjusting to shelter life.
Insurance Agent
APOYO SEGURO. DORAL
08.2014 - 06.2015
Determine the customer’s needs and determine if they qualify for an insurance plan
Present the best option for the customer by discussing the benefits and costs
Complete applications and help the customer through the underwriting process if
needed
Follow up and assist customers with any questions or issues that they might have
regarding their policy.
Benefits Consultant
Preferred Medical Plan
07.2013 - 12.2013
Sell Medicare Plans
Make Presentations explaining plans and their benefits in person or a group setting
Visit Providers in the network to establish a good working relationship.
Quality Assurance Agent/Telesales Agent
HUMANA HEALTH INC
08.2008 - 11.2012
Review calls made by Telesales Agents
Educate Agents on Medicare Regulations
Assist Agents with questions regarding procedures on handling calls
Conduct meetings with Supervisors and Managers regarding training and procedures
required to complete proper calls
Educate prospects on Medicare Regulations
Explain products or services and prices, and answer questions from customers.
Border Patrol Agent
U.S. Department Of Homeland Security
08.1995 - 02.2006
Enforced U.S. Immigration, Nationality, and Criminal Laws as directed by the United States Attorney General
Conduct patrols in cities and on marine units in several areas in the U.S and its territories.
Conducted surveillance while conducting investigations.
Completed reports to present to superiors, and U.S Attorneys for Intel purposes or prosecution.
Testified in front of Federal Grand Juries, U.S Magistrates, and Federal Court as needed.
Was a certified instructor at the Federal Law Enforcement Training Center.
Education
Marine Law Enforcement Training.
Basic Instructor Training Course for Federal Law Enforcement. -
Introduction To the National Incident Management System IS-700.B (FEMA)
Basic Incident Command System for Initial Response ICS-200 (FEMA)
Introduction to Incident Command System, ICS-100 (FEMA)
AHIP Medicare Certified for the year -
MILITARY SERVICE
, USAF. Aircrew Life Support Specialist.
USMC. Basic Rifleman.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
YOUTH CARE WORKER
PAE
08.2021 - 12.2021
DIRECT CARE/YOUTH CARE WORKER
Caliburn
04.2021 - 07.2021
CHAPERONE
COMPREHENSIVE HEALTH SERVICES
04.2018 - 10.2019
TRANSPORTATION SPECIALIST
SWKEY PROGRAMS. HOMESTEAD, TRAVEL CHAPERONE
06.2016 - 04.2018
Insurance Agent
APOYO SEGURO. DORAL
08.2014 - 06.2015
Benefits Consultant
Preferred Medical Plan
07.2013 - 12.2013
Quality Assurance Agent/Telesales Agent
HUMANA HEALTH INC
08.2008 - 11.2012
Border Patrol Agent
U.S. Department Of Homeland Security
08.1995 - 02.2006
Marine Law Enforcement Training.
Basic Instructor Training Course for Federal Law Enforcement. -
Introduction To the National Incident Management System IS-700.B (FEMA)
Basic Incident Command System for Initial Response ICS-200 (FEMA)
Introduction to Incident Command System, ICS-100 (FEMA)
AHIP Medicare Certified for the year -