Years of professional experience
Hi, I’m
Caleb Reilly
Maricopa,AZ
Teachers open the door, but you must enter by yourself.
Zen proverb
Summary
- Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
Work History
Wells FargoChandler, AZ
Senior Information Security Analyst
11.2022 - Current
Job overview
- Partners with senior Risk and Technology teams on information security-related matters
- Assists with monitoring, reporting, and tracking of Information Security programs within lines of business.
- Helps to provide point-of-view commentary for committee and council meetings regarding risks.
- Escalates concerns and issues to senior leadership as appropriate.
- Worked with other teams to enforce th security of applications and systems.
- Learned and adapted quickly to new technology and software applications.
- Drafted security reports and metrics to track security performance and strategize improvements.
Wells FargoChandler, AZ
Senior Infrastructure Engineer
04.2017 - 11.2022
Job overview
- Evaluated existing procedures and made proactive adjustments to meet changing demands.
- Collected project information and disseminated it to appropriate stakeholders.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participated in system development life cycle from requirements analysis through system implementation.
- Facilitated installation processes to deliver project requirements on time.
Purdue UniversityWest Lafayette, IN
Cybersecurity Intern
12.2019 - 05.2020
Job overview
- Recommend improvements in security systems and procedures.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Monitored use of data files and regulated access to protect secure information.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored computer virus reports to determine when to update virus protection systems.
Wells FargoDes Moines, IA
Technology Business Analyst
02.2016 - 04.2017
Job overview
- Lead /facilitated client and internal project meetings
- Prepared meeting documentation
- Suggested system updates or changes after conducting in-depth technical reviews.
- Researched software and systems products to determine purchase recommendations.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Negotiated with vendors, and contractors to secure contracts and set SLAs.
- Worked with clients and technical team to verify requirements, define specifications, and create the Requirements Analysis Documentation
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
Aegon UsaCedar Rapids, IA
Help Desk Analyst
08.2014 - 02.2016
Job overview
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Installed and updated hardware, software and applications on Mac and PC devices.
- Logged support tickets and closed when issues were resolved.
- Compiled and accurately entered data for each customer encounter to record in system.
- Assisted with updating technical support best practices for use by team.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Prepared references for users by writing clear operating instructions.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Configured hardware and granted system permissions to new employees.
- Researched product and issue resolution tactics to address customer concerns.
Security CoverageCedar Rapids, IA
Help Desk Technician
03.2012 - 08.2014
Job overview
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
- Provided Tier 1 IT support to non-technical internal users through desk-side support services.
- Documented support interactions for future reference.
- Assisted with updating technical support best practices for use by the team.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
Education
Purdue UniversityWest Lafayette, IN
Bachelor's Degree from Information Technology
05.2020
University Overview
- Dean's List 2019,2020
- 3.5 GPA
Skills
- Risk Mitigation
- Information Protection
- Strong customer service skills
- Vulnerability Analysis
- Troubleshooting and investigation skills
- Work balance, prioritizing, and multitasking
- Collaborates in teams and across organizations
- Excellent interpersonal, written, and oral communication skills
- Worked with data files and data mapping
- Mitre ATT&CK
- Diamond Model
- CVSS - Common Vulnerabilities Scoring System
- Industry-standard threat modeling
- Technical threat analysis, vulnerability/exploit analysis, threat detection, and/or breach analysis
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Information Security Analyst
Wells Fargo
11.2022 - Current
Cybersecurity Intern
Purdue University
12.2019 - 05.2020
Senior Infrastructure Engineer
Wells Fargo
04.2017 - 11.2022
Technology Business Analyst
Wells Fargo
02.2016 - 04.2017
Help Desk Analyst
Aegon Usa
08.2014 - 02.2016
Help Desk Technician
Security Coverage
03.2012 - 08.2014
Purdue University
Bachelor's Degree from Information Technology
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