Summary
Overview
Work History
Skills
Work Availability
Timeline
Education
Certification
D.O.B
Interests
Personal strengths
Availability
REFEREE
Interests
Personal strengths
Availability
REFEREE
Bryan Njuguna Mietlicki

Bryan Njuguna Mietlicki

Nairobi
“The heart of hospitality, for me, is the ability to focus completely and totally on one person, even if only for a matter of seconds, yet long enough that you've got a clear connection, a channel between the two of you.”
Micah Solomon

Summary

Driven to promote customer satisfaction by going above and beyond to meet needs and exceed expectations with YES I CAN attitude. Friendly customer service professional offering years of superior service in the hospitality industry and drive for cultivating customer loyalty.

Anything is possible when we work as a team with one mindest.

Overview

8
8
years of professional experience
5
5
Certificate

Work History

Group Fitness Trainer & Personal Trainer

External Trainer At Curve Hotel
01.2023 - Current
  • Assisted clients with personal fitness goals through realistic objectives.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Explained exercise modifications and contraindicated movements to participants with ahistory of injury.
  • Maintained up-to-date knowledge of fitness training methods to inform the approach.
  • Developed and implemented creative exercise programs to keep clients engaged and motivated.
  • Designed specific workout systems for individual clients based on performance ability.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Maintained positive relationships with class members through personalized and knowledgeable service.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Created and updated fitness programs focused on cardio, strength and conditioning.
  • Complementary classes for inhouse guests

Group Fitness Instructor

Poket Gym
09.2022 - 08.2023
  • Managed group fitness classes of up to 50 members.
  • Enhanced client experience by maintaining motivational and supportive culture.
  • Established classes to effectively match skill and learning levels of all participants.
  • Created structured and innovative fitness programs to be executed in small to large group atmospheres.
  • Encouraged sustainable habits for health, fitness and well-being.
  • Developed creative and fun fitness classes to keep participants engaged and motivated.
  • Educated members on proper movement techniques and safe equipment use to reduce risk of injury.
  • Collaborated with other instructors to create effective class designs focused on participant feedback.
  • Demonstrated modified routines with regressions and progressions to meet diverse fitness levels.

Gym Front Desk Agent

Poket Gym Studios
09.2022 - 08.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Processing payments and maintaining accurate records.
  • Assisting with membership sales and renewals.

Reservation & Hosting

The Curve - Fifteen Rooftop
05.2022 - 10.2022
  • Handled 100+ calls per day to address customer inquiries and concerns.
  • Increased customer satisfaction by resolving issues.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Worked with customers to understand needs and provide excellent service.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to reservations.
  • Resolved various issues and discrepancies for customers.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.

Guest Service Agent & Bellman

Radisson Blu Hotels & Residence Arboretum
07.2019 - 05.2021
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Greeted guests upon arrival and offered assistance.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Worked as telephone operator using our One Touch Service to assists customers by transferring calls, providing information, answering questions, and logging data about incoming and outgoing calls
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Provided guest assistance and information regarding local attractions and points of interest
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Assisted the Night Manager to ran daily reports during night shift
  • Promoted hotel brand's loyalty program and registered over 500 guests to Radisson Rewards Program.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Helped guests unload and load luggage.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.

Community Development Volunteer

Kariobangi Outreach Childrens Home
07.2021 - Current
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Work alongside the existing staff to care for the children in the childcare center.
  • Surprise Birthday visits to the Children's Home
  • Providing and Donating food and clothes from different areas and people.
  • Educating the Kids on life events
  • Mental Health Advocate
  • Wellness and Recreation Activities

Hosting (Freelance)

United Tribe Of Africa
01.2021 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Processed check - in tickets for clients
  • Accommodated special seating requests for guests to enhance satisfaction.

Personal Trainer

Gym Bravo
04.2017 - 05.2019
  • Educated approximately 300 customers per month through creative presentations about health and personal benefits of services.
  • Developed, planned and led more than 150 personal and group fitness sessions as well as well-known specialty fitness programs.
  • Built customer loyalty by executing effective completion of training initiatives.
  • Designed specific workout systems for individual clients based on performance ability.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
  • Demonstrated proper technique for exercises to avoid injuries.
  • Trained clients during strength training, cardio vascular exercise, and stretching.

Male Model

Versatile Modelling Agency
10.2017 - 06.2019
  • Safaricom and Festive bread print advertisement model.
  • Selected in 15 advertisements
  • Worked as a host in Samantha's choice to promote different brands
  • Runway model for more than 25 shows
  • Attended over 50 casting calls, fittings shows, and shoots over.

Restaurant Manager

Corner Kitchen
07.2021 - 01.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.

Assistant Manager

Mamushka Unisex Salon
11.2018 - 06.2019
  • Interacted with 100 customers to determine needs and offer product or service solutions.
  • Communicated effectively with customers to solve problems and promote customer satisfaction.
  • Created 12 employee schedules to enable all shifts adequate staffing and coverage.
  • Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
  • Engaged sales staff to cross-sell complementary products and services to customers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created organization systems for inventory control, merchandising, financial reports, and schedules, dramatically increasing operational efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored security and handled incidents calmly.

Waiter

Cane Craft Restaurant
04.2016 - 02.2017
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.


Skills

  • Administering CPR & First Aid
  • Opera (PMS) hotel system
  • Boxing & Kickboxing
  • Yoga & Mobility
  • HIIT Movements
  • Strength Training (Bodyweight & Weights)
  • Powerlifting
  • Problem-solving skills
  • Ability to remain calm under pressure and in emergency situations
  • Conflict management
  • Microsoft Office
  • Point of Sale (POS) system operation
  • Marketing and advertising
  • Empathy and attention to detail
  • MS Office
  • Decision Making
  • Good listening skills
  • Flexible & Adaptable

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Group Fitness Trainer & Personal Trainer - External Trainer At Curve Hotel
01.2023 - Current
Group Fitness Instructor - Poket Gym
09.2022 - 08.2023
Gym Front Desk Agent - Poket Gym Studios
09.2022 - 08.2023
Reservation & Hosting - The Curve - Fifteen Rooftop
05.2022 - 10.2022
Community Development Volunteer - Kariobangi Outreach Childrens Home
07.2021 - Current
Restaurant Manager - Corner Kitchen
07.2021 - 01.2022
Hosting (Freelance) - United Tribe Of Africa
01.2021 - Current
Guest Service Agent & Bellman - Radisson Blu Hotels & Residence Arboretum
07.2019 - 05.2021
Assistant Manager - Mamushka Unisex Salon
11.2018 - 06.2019
Male Model - Versatile Modelling Agency
10.2017 - 06.2019
Personal Trainer - Gym Bravo
04.2017 - 05.2019
Waiter - Cane Craft Restaurant
04.2016 - 02.2017
Kenya Utalii College - International Air Transport Association Certificate, Cabin Crew
Kenya Utalii College - Certificate, Cabin Crew
Kenya Utalii College - Certificate, First Aid And Life Support Training
National CPR Foundation - Certificate, Healthcare - CPR/AED
Kenya Red Cross - , Basic First Aid
International Business Management Institute - Certificate, Marketing And Communications.
Institute Of Advanced Technology - Certificate, International Computer License
Ame Educational Centre - High School KCSE Certificate,
Thomas Burke Primary School - Primary School KCPE Certificate,

Education

International Air Transport Association Certificate - Cabin Crew

Kenya Utalii College, Nairobi, Nairobi County
2018

Certificate - Cabin Crew

Kenya Utalii College, Nairobi, Nairobi County
2018

Certificate - First Aid And Life Support Training

Kenya Utalii College, Nairobi, Nairobi County
2018

Certificate - Healthcare - CPR/AED

National CPR Foundation
06.2019

Basic First Aid

Kenya Red Cross, Nairobi,Kenya
09.2019

Certificate - Marketing And Communications.

International Business Management Institute
2019

Certificate - International Computer License

Institute Of Advanced Technology, Nairobi,Nairobi County
2016

High School KCSE Certificate - undefined

Ame Educational Centre, Nairobi,Buruburu
2015

Primary School KCPE Certificate -

Thomas Burke Primary School, Nairobi,Buruburu
2011

Certification

  • Airline Cabin Crew Training (IATA)
  • National CPR Foundation CPR/AED
  • Safety and Emergency
  • Introduction to Hospitality and Management
  • Food and Beverage Knowledge
  • Guest experience fundamentals
  • International Computer Driving License
  • Concierge Fundamentals
  • Threats and Security awareness of front office
  • Customer(experiential) Service
  • General Data Protection Regulation (GDPR)

D.O.B

12/06/1997

Interests

  • Health and fitness blogger
  • Volunteer work
  • Pet care
  • Traveling
  • Exercising
  • Swimming
  • Children's Home Community Volunteer

Personal strengths

  • Adaptability
  • Friendly and Positive
  • Culturally sensitive and aware
  • Active Listening
  • Open-minded

Availability

  • Immediately (readily available)
  • Relocation (readily available)

REFEREE

1: Director at Curve Hotel & Fifteen Rooftop

Name: Levon Beyukian

Cellphone:+254701261562

Email:Levonbeyukian@gmail.com

2: Curve Hotel, Fifteen Rooftop ( HR Manager)

Name: Luisa Kiunga

Cellphone:+254720883313

Email:Hr@fifteenrooftop.com

3:Front Office Head of Concierge and Guest Relations at Radisson Blu Upperhill 2019-2020

& Tribe Hotel 2013-2016 & Ibis Styles 2021-2022

Name:Martin Ozee

Email:Martinozee@gmail.com

Cellphone:+254733715179

4:Human Resource Officer at Radisson Blu Hotel & Residence Arboretum 2019-Current

Name:Doreen Kavai

Cellphone:+254720474516

Email:Doreen.Kavai@radissonblu.com

5:Front Office Service Manager at Radisson Blu Hotel & Residence Arboretum 2019-2021

Name:Kevin Ochieng

Cellphone:0716272272

Email:Kevin.ochieng@fairmont.com or Kevinochieng5806@gmail.com

6:Childrens Home Manager

Name:Rogers Ade

Cellphone:0726041417

Email:Rodgers.ade@gmail.com

7:Bar Manager at Fifteen-Rooftop

Name:Grace Kimanzi

Cellphone:+254 726 676324

Email:Gkimanziu48@gmail.com

8:Curve Hotel, Fifteen Rooftop Floor Manager

Name: Esther Wangoi

Email:Esther.wangoi@fifteenrooftop.com

9:Front Office Manager at Curve Hotel

Name:Enock Obonyo

Email:Enock@tsghospitality.co.ke

10:Learning & Development Manager

Name:Curtis Munyoli

Email:Curtis.Munyoli2@fairmont.com

11: President of United Tribe of Africa

Name: Grace Akinyi

Email:Akinyiadongo@gmail.com

Interests

  • Health and fitness blogger
  • Volunteer work
  • Pet care
  • Traveling
  • Exercising
  • Swimming
  • Children's Home Community Volunteer

Personal strengths

  • Adaptability
  • Friendly and Positive
  • Culturally sensitive and aware
  • Active Listening
  • Open-minded

Availability

  • Immediately (readily available)

REFEREE

1: Director at Curve Hotel & Fifteen Rooftop 

Name: Levon Beyukian

Cellphone:+254701261562

Email:Levonbeyukian@gmail.com


2: Curve Hotel, Fifteen Rooftop  ( HR Manager)

Name: Luisa Kiunga

Cellphone:+254720883313

Email:Hr@fifteenrooftop.com


3:Front Office Head of Concierge and Guest Relations at Radisson Blu Upperhill 2019-2020

& Tribe Hotel 2013-2016 & Ibis Styles 2021-2022 

Name:Martin Ozee

Email:Martinozee@gmail.com

Cellphone:+254733715179


4:Human Resource Officer at Radisson Blu Hotel & Residence Arboretum 2019-Current

Name:Doreen Kavai

Cellphone:+254720474516

Email:Doreen.Kavai@radissonblu.com


5:Front Office Service Manager at Radisson Blu Hotel & Residence Arboretum 2019-2021

Name:Kevin Ochieng

Cellphone:0716272272

Email:Kevin.ochieng@fairmont.com or Kevinochieng5806@gmail.com


6:Childrens Home Manager

Name:Rogers Ade

Cellphone:0726041417

Email:Rodgers.ade@gmail.com


7:Bar Manager at Fifteen-Rooftop

Name:Grace Kimanzi

Cellphone:+254 726 676324

Email:Gkimanziu48@gmail.com


8:Curve Hotel, Fifteen Rooftop Floor Manager

Name: Esther Wangoi

Email:Esther.wangoi@fifteenrooftop.com


9: President of United Tribe of Africa

Name: Grace Akinyi

Email:Akinyiadongo@gmail.com

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