Brock Taylor

Work History

U.S. Coast Guard Cutter Bristol Bay

06.2021 - Current

Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Verified compliance with best business practices throughout organization.
Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
Increased response to unit reports and challenged management to quickly respond to and act on reports.
Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
Maintained equipment at operational readiness annually.
Coordinated with external companies to fill openings effectively, reducing critical vacancies.
Motivated and trained employees to maximize team productivity.
Encouraged and promoted ideas aligned to business needs and benefits.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.

U.s. Coast Guard Station Fairport

06.2016 - 06.2021

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Identified plans and resources required to meet project goals and objectives.
Drove team success through shared vision and recognition of quality performance.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Managed, trained and motivated to continuously improve knowledge and abilities.

U.S. Coast Guard Station Fairport

06.2016 - 06.2021

Initiated collaboration between community members and police department to strengthen communication and trust.
Enforced traffic laws and ordinances through visual observation and radar speed detection.
Patrolled assigned areas to prevent and detect roadway crimes.
Talked regularly with citizens to establish rapport and become familiar presence in area.
Engaged with local individuals and community leaders to discuss crime reduction strategies.
Coordinated swift and tactical responses to wide range of criminal issues.
Improved physical readiness and officer training program..
Educated agents on tips and tricks for improving customer experiences, scene control and conflict resolution strategies.
Created and filed reports on investigative activities.
Trained new agents in investigative procedures and legal requirements.

U.S. Coast Guard Station Fairport

06.2016 - 06.2021

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Adjusted instructional strategies according to student needs and understanding of material.
Acted as training subject matter expert and provided extensive technical support to different departments.
Established personnel qualifications and coordinated onboarding activities.
Assessed skill gaps for employees in [Type] department and developed training courses to meet identified needs.
Trained and licensed [Number] employees to enhance success in field operations.
Developed and implemented effective lesson plans to cover necessary material.
Identified training needs and planned classes accordingly.
Onboarded as many as [Number] new staff members per [Timeframe].
Created curricula, instructions, documents and written tests for various types of training courses.

U.S. Coast Guard

06.2011 - 06.2016

Handled inbound contacts and provided customer service according to departmental policies and procedures.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Completed appropriate forms and radio announcements for maritime safety and security.

U.S. Coast Guard

06.2011 - 05.2016

Instructed and evaluated students in performing preventive weapons maintenance and pre-marksmanship.
Maintained accountability of sensitive items through daily inventory, secure storage and proper equipment issuing documentation.
Performed inspections of small arms issues to determine serviceability and condition, modifications required and extent of repairs necessary.
Guaranteed strict accountability by safeguarding weapons and ammunition.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.