Brittany Hahn
Omaha,NE
Summary
Well-qualified administrative team member bringing demonstrated knowledge and abilities in loan processing, title processing, customer service. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Funding Specialist/Title Clerk
Vantage Finance
Omaha, Nebraska
03.2021 - 04.2022
- Reviewed and validated details of loan applications, funding documentation and closing documentation.
- Consulted with outside banks and dealerships to identify and resolve loan closing issues.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships with customers, dealership representatives and banks representatives.
- Prepared title documents to submit legal transfer work to DMV and followed up to determine the status of pending titles.
- Processed payoffs for trade-ins and refinanced vehicles.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled client correspondence and tracked records to foster office efficiency.
- Coached new employees on administrative procedures, company policies and performance standards.
- Developed and updated spreadsheets and databases to track, analyze and report on performance data.
- Verified credit histories, personal references and employment backgrounds for each applicant
Sales Associate
Baxter Auto
Omaha, Nebraska
04.2017 - 08.2018
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Responded to customer enquiries via telephone and email.
- Maintained compliance with all service, quality, and regulatory standards.
Education
High School Diploma -
Missouri Valley High School
Missouri Valley, IA05.2014
Skills
- Loan Records Filing and Maintenance
- Funds Disbursement Application
- Accounts Payable and Accounts Receivable
- Microsoft Office
- Comfortable and capable of working in multiple CRM software's
- Excels in Customer Satisfaction, Communication and Account Management both in person and remotely
- Regulatory Compliance and Legal Documentation
- Underwriting Understanding
- Accounting Procedures
- Document Organization
Timeline
Funding Specialist/Title Clerk
Vantage Finance
03.2021 - 04.2022
Sales Associate
Baxter Auto
04.2017 - 08.2018
High School Diploma -
Missouri Valley High School
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