Brittany Abrahams

• Enforced rules and managed behavior through developmentally appropriate discipline.
• Planned and guided age-appropriate tasks like reading, crafts, activities and outings.
• Taught children to organize toys, wash hands and share by leading by example.
• Transported children to and from school, medical appointments and extra-curricular activities.
• Helped children complete homework assignments and school projects.
• Supervised children on playground to help develop physical and social skills.
• Engaged with children on individual basis to build positive relationships.
• Regularly traveled with family to help with vacation activities and childcare.
• Supervised children engaged in physical activity, learning and social skills with peers.
• Offered top-notch care to 3+ children at once, ranging in age from 3 to 15

• Greeted incoming customers and provided reliable, friendly customer service.
• Provided details on seasonal flavor availability, ice cream source, allergens and specials.
• Maintained separation between general use utensils and those used to dispense nuts and other food items known to cause allergic reactions.
• Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Documented customer orders and conveyed special requests to kitchen staff.

• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Informed servers of newly seated parties for speedy service.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Answered customer questions about hours, seating and menu information
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
• Documented reservations, alerted servers and managers of large groups and prepared seating

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
• Coached new employees on administrative procedures, company policies and performance standards.
• Processed invoices and expenses using Concur.
• Arranged rapid office equipment repair and maintenance with vendors.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

• Professional Development
• Relevant Coursework: Fire Marshall Training (NAD)

Graduated with a Bachelors Degree Pass