Summary
Overview
Work History
Education
Skills
Health and Fitness
Timeline
AssistantManager

Brianna Eaton

Fort Myers,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.

Previously, a manager with great team leadership, planning and organizational skills built during successful career.

Currently, helping my husband operate the two Jimmy Johns franchises he owns, staying at home with our children and back in school to finish my degree.

Overview

15
15
years of professional experience

Work History

Independent Consultant

Rodan + Fields
Fort Myers, FL
07.2019 - Current
  • Knowledge of products and procedures
  • Marketing and sales of products
  • Knowledge of social media marketing strategies.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.

Assistant Manager

Jimmy John's Sandwiches
Fort Myers, FL
10.2012 - Current
  • Oversaw day to day restaurant operations
  • Preform daily opening and closing procedures.
  • Counted cash drawers and coordinated change orders for employees
  • Answered questions from customer over the phone, email, and in person
  • Organize and prepare catering
  • Sampling and Marketing
  • Upheld a high standard of customer service
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.

Operational Assitant

Henro Company
Estero, FL
10.2020 - 09.2021
  • Family Owned Online home decor and candle company
  • In charge of daily order fulfillments, Amazon seller central account, Etsy account and personal website (shopify) account
  • Keeping a running inventory of all products and updating website with correct quantities
  • Help with developing and adding new products to the website
  • Worked closely with manager to provide effective assistance for specific aspects of business operation.
  • Assisted manager in all aspects of business operations.
  • Attended to office operations and required paperwork.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Promoted sales by acquiring product knowledge and providing product solutions to customers.
  • Participated in strategic planning for company growth.

Patient Care Coordinator

Decibel's Audiology & Hearing Center
Bonita Springs, FL
01.2020 - 03.2020
  • Operated the front desk of a hearing aid office; answered phones and scheduled appointments
  • Worked with patients to schedule tests and procedures.
  • Troubleshot hearing aid issues via phone, took patients to rooms, cleaned rooms and office
  • Dealt with patient files and organizing them
  • Also the initial point of contact for patients walking in, often having to answer questions with issues they were having with devices
  • Throughout the two months, I gained much knowledge in the inter-workings of a hearing aid office
  • Such as using an online medical office scheduling & filing system, hearing aid anatomy as well as working hands on with hearing aids, cleaning, listening, and troubleshooting issues
  • How to order and enter hearing aids in to stock and assigning them to patients
  • I also began delivering reports and checking in with our referring or new doctors.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Maintained confidentiality of patient data and condition to safeguard health information.

Office Assistant

Monkey Joe's
Sunrise, FL
02.2011 - 08.2012
  • Assisted with daily office tasks; calling and confirming party reservations, setting up parties, payment processing, paper and supply inventory and organization
  • Worked at the front concession serving guests and using a register
  • Worked the floor, overseeing child safety on bounce houses
  • Daily cleaning, closing and opening procedures
  • Hosted birthday parties of 8-30 children
  • Prepared food for birthday parties, 2-20 per day
  • Trained new employees on hosting and entry level procedures.
  • Interacted with customers by phone, email or in-person to provide information.

Education

Bachelor of Science - Biology

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Customer Service
  • Organizational Skills
  • Multi- Tasking
  • Medical Scheduling
  • Medical Office Experience
  • Operational Procedures
  • Operational Standards
  • Customer Service and Assistance
  • Quality Standards
  • Cash Counting
  • Operational Efficiency

Health and Fitness

Very important for our family and my day to day.

Enjoy working out and being a part of a gym community and striving for the best nutrition possible. Love learning about different aspects of health and fitness that I can add to my life.

Timeline

Operational Assitant

Henro Company
10.2020 - 09.2021

Patient Care Coordinator

Decibel's Audiology & Hearing Center
01.2020 - 03.2020

Independent Consultant

Rodan + Fields
07.2019 - Current

Assistant Manager

Jimmy John's Sandwiches
10.2012 - Current

Office Assistant

Monkey Joe's
02.2011 - 08.2012

Bachelor of Science - Biology

Florida Gulf Coast University

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Brianna Eaton