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Brianna Thibodeaux
Buckeye,AZ
Summary
Highly-motivated leader with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Results-oriented individual with a passion for continuous learning and innovation. Thrives under pressure and is known for problem solving skills that deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
CEO
Kingdom Intelligence, LLC
Phoenix, AZ
03.2021 - Current
- Developed and implemented strategic business plans to increase company profitability.
- Directed long-term research initiatives to identify new markets for growth opportunities.
- Implemented technological solutions designed to improve operational effectiveness.
- Developed strategies for improving customer service standards throughout the company.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Cultivated relationships with external organizations to build partnerships that benefited both parties.
- Established policies and procedures that promoted an ethical work environment.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Employee Support Specialist
Actalent
Phoenix , AZ
09.2018 - 01.2021
- First line of support for payroll, benefits, IT, travel, and all other employee related matters.
- Provided on-going support to over 300 employees/managers daily
- Followed 1:24 Rule; Respond to all inquiries within 1 hour and resolve within 24 hours.
- Coordinated with other departments to ensure efficient workflow processes.
- Managed payroll & expenses for accuracy and timeliness weekly for all employees supported.
- Coordinated and booked travel for employees and managers.
- Researched and analyzed customer feedback to identify areas of improvement.
- Conducted regular meetings with staff to review progress and address any concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Conducted exit interviews and completed employment termination paperwork.
- Implemented new strategies and processes that increased positive employee impact and process efficiency.
Onboarding Specialist
Actalent
Phoenix , AZ
10.2016 - 09.2018
- Facilitated communication between managers and new employees throughout the onboarding process.
- Coordinated with various departments to ensure smooth transition into the organization.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
- Developed and maintained onboarding documentation, including guides and checklists.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Tracked completion of mandatory training and compliance requirements for new employees.
- Customized onboarding plans to meet the specific needs of different clients.
- Promoted a positive company culture from the first day of employment to increase retention.
- Analyzed onboarding process metrics to identify areas for improvement and implement changes.
- Coordinated with human resources to streamline hiring and onboarding processes.
- Developed new strategies and processes that increased employee feedback and efficiency for all clients.
Administrative Director
Iron Horse Legal Services
Phoenix, Arizona
01.2016 - 03.2017
- Resolved customer complaints in an efficient manner while maintaining positive relationships with clients and customers.
- Implemented workflow processes that improved efficiency within the department.
- Supervised a team of couriers and private investigators in their daily activities.
- Created, maintained and updated documents, reports, and databases.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Established work procedures or schedules to organize daily work of legal staff.
Private Investigator
Blackstone Investigation Agency
Phoenix, Arizona
07.2013 - 12.2015
- Interacted with law enforcement personnel to coordinate efforts on ongoing cases.
- Compiled detailed written reports of investigation findings for clients.
- Conducted surveillance on individuals suspected of criminal activity.
- Collected intelligence from public records and sources in the field.
- Investigated cases involving missing persons, fraud, infidelity and other crimes.
- Gathered evidence through interviews, research and observation.
- Analyzed data to identify patterns and trends related to investigations.
- Surveilled suspects to obtain video or photographic evidence.
- Developed investigative strategies based on case information.
- Monitored GPS tracking devices used in investigations.
- Went undercover in disguises to gather additional evidence.
- Produced timely and accurate reports about findings.
- Researched computer databases, public records and legal filings to compile accurate information for investigations.
Education
Associate of Applied Science - Organizational Management
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ11-2025
Skills
- Customer Relations
- Root Cause Analysis
- Professional Demeanor
- Adaptability
- Process Improvement
- Time Management
- Organizational Skills
- Interpersonal Skills
- Problem-solving abilities
- Effective Communication
- Relationship Building
- Self Motivation
- Teamwork and Collaboration
- Decision-Making
- Attention to Detail
- Task Prioritization
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
CEO
Kingdom Intelligence, LLC
03.2021 - Current
Employee Support Specialist
Actalent
09.2018 - 01.2021
Onboarding Specialist
Actalent
10.2016 - 09.2018
Administrative Director
Iron Horse Legal Services
01.2016 - 03.2017
Private Investigator
Blackstone Investigation Agency
07.2013 - 12.2015
Associate of Applied Science - Organizational Management
Maricopa Community Colleges - Estrella Mountain Community College
References
References available upon request.
References
References available upon request
- Dominic Tallent- Business Delivery Manager
- Lina Ayat- Program Manager
- Carolina Lovera- Onsite Operations Manager
- Joshua Jalad- Vacation Properties Owner