Briana James

Provided technical support to production personnel.

• Examined products for imperfections and defects.
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Identified and documented quality discrepancies for management to develop resolutions for over 10 years.

• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Contributed to event marketing, sales plus brand promotion.
• Achieved or exceeded company-defined sales quotas.
• Attended daily sales meeting for quarterly sales trainings weekly.
• Educated clients on current promotional offerings of products using persuasive selling tactics increasing sales by 10%
• Maintained current knowledge of evolving changes in marketplace 3 times weekly.
• Informed customers of promotions to increase sales productivity volume
• Negotiated prices, terms of sales regarding service agreements weekly

• Operated, calibrated and maintained testing equipment.
• Evaluated components and final products against quality standards and manufacturing specifications.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Inspected products, components and materials for defects and compliance with tolerance standards
• Tested flat and rolled steel for function and accuracy to verified final product configuration met engineering specifications

• Used POS system to enter orders, process payments and issue receipts.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Learned duties for various positions and provided backup at key times.
• Bussed and reset tables to keep dining room and work areas clean daily.
• Answered customers' questions, recommended items, and recorded order information
• Greeted new customers, discussed specials, and took drink orders