Brian Madden

Reviews and rates web content using a proprietary web application to support the measurement of search data relevance.

• Supported CEO with all administrative duties. Heavy calendar maintenance scheduling appointments and meetings. Interacted with institute program participants, mentors (college/university presidents and provosts), and other stakeholders on a daily basis to resolve or direct issues. Processed confidential reports in a manner consistent with the mission of the institute. Prepared agendas and produced final documents for Advisory Committee meetings. Assisted with preparation of the President's Annual Report to the Board of Directors detailing the past year's accomplishments. Coordinated all details for special events, off site meetings and staff retreats. Processed and reconciled travel expenses for staff and speakers at special events. Stocked and ordered office supplies as needed. Greeted and recognized visitors immediately upon arrival in a friendly and professional manner. Proofread and edited Administrative policies and procedures. Routinely authored letters/reports for signature of CEO. Recruited office interns and temporary staff. Provided general office duties such as sending/receiving faxes, filing, copying, binding, etc.
• Acted as Registrar for five institute programs (four annual cohorts, one repeating quarterly). Created and executed annual marketing plan. Upgraded the program registration process from paper to online automation through identifying an appropriate web vendor and building out both the front and back ends of the registration site. Processed credit card, check, and ACH payments and maintained reporting. Issued and tracked invoices to ensure payments were received. Executed annual credit card compliance assessment to maintain the ability to process web payments.
• Acted as a "thought partner" to the president to assist in maintaining best practices in curriculum design/improvement in all institute programs.
• Designed program participant experience surveys and managed resulting data.
• Managed organization's website and social media accounts.
• Managed communication with building management and security company.
• Managed office vendor relationships including shipping companies (UPS, Federal Express and local couriers) and business equipment supplier.
• Perform routine administrative duties: disposition of mail, phone messages, calendar maintenance Arrange mail delivery with Post Office.
• Notarized documents as needed.

• Supported SVP & COO with some administrative duties. Coordinated all details for special events, off site meetings and staff retreats. Was responsible for travel management including the opening of several corporate airline and car rental accounts producing annual savings to the corporate travel budget. Processed and reconciled travel expenses for staff and speakers at special events. Stocked and ordered office supplies as needed. Greeted and recognized visitors immediately upon arrival in a friendly and professional manner. Proofread and edited Administrative policies and procedures. Recruited office interns and temporary staff.
• Provide general office duties such as sending/receiving faxes, filing, copying, binding, etc. including physical assembly and shipping of contract proposals pursuant to the corresponding RFP's guidelines.
• Managed corporate sponsorships to maximize organization's exposure pursuant to sponsorship agreements. Produced, packed, and shipped booth display materials for exhibits. Represented the organization at various trade shows.
• Managed communication with building management and security company.
• Managed office vendor relationships including shipping companies (UPS, Federal Express and local couriers) and business equipment supplier negotiating rates.
• Performed routine administrative duties: disposition of mail, phone messages, some calendar maintenance. Arranged mail delivery with USPS and other carriers.
• Notarized documents as needed.

• Supported Assistant Vice President/Director for the general administration of the ACE Fellows Program to achieve mission and objectives. Advised on policy issues, recommended solutions to AVP/Director, and implemented final decisions to resolve said issues.
• Prepared analysis and contributed to setting policy, program development, and budgetary decisions.
• Managed projects including staffing, resources, and timeline.
• Assisted with implementation of comprehensive studies, surveys, and evaluations to measure and improve program operations.
• Reviewed and evaluated training and professional development strategies, programs, and projects to ensure alignment with goals, priorities, development plans, and ACE's direction and quality standards.
• Acted as ACE Fellow Program Office Manager: moderate calendar management for AVP/Director, restocked office supplies.
• Responsible for the Program's first and front-line external communications with prospective program candidates and senior leaders in higher education, including many presidents.
• Initiated and prepared correspondence to stakeholders, including college/university CEOs, provosts, and granting agencies for the AVP/Director's signature. Responded to the routine correspondence on the AVP/Director's behalf in her absence.
• Shared management of robust real time database, ensuring accurate and timely updates. Gathered, extrapolated uses of, and converted data into working information for reports md merges.
• Managed annual program candidate application, interview, selection and placement processes.
• Issued and tracked program invoices to ensure payments receipt.
• Supported curriculum development, assisted with building program seminar agendas, identified facilitators for various content areas.
• Managed all logistics for events and meetings to include three seminars, one orientation weekend, one alumni weekend, and applicant interviews (five days) annually.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

• Prepared and created a topical show by gathering information from wire copy, periodicals, online, and television. Read news flashes to keep audience informed of important events. Answered listener phone lines to take music requests and execute contest giveaways.
• Wrote scripts for and conducted celebrity interviews and contests. Executed scripts, reads, or ad-libs to identify station (WMMJ), introduce and close shows, and announce station breaks, commercials, or public service information. Operated controle console ensuring logged commercials, promotions, sweepers, and any other programming element essential to the station's operations were aired.
• Helped plan and stage community events, including co-hosting and assisting at charity functions for audience as large as 100K people.
• Made public appearances as scheduled by the station or client request. Provided live reports from event sites.
• Built and maintained a positive and cooperative attitude within the station with a strong personal community involvement.
• Produced and voiced commercials.
• Followed and enforced FCC regulations, station, and company policies, including implementing station's/state's Emergency Alert System procedures.
• Acted as trainer for new On-Air Talent and Board Operators.

Responsible for daily operation of the conference/training center to include:

• Staffing
• Vendor selections and contracting
• Light bookkeeping
• RFP preparation
• Invoice approval and reconciliation
• Meeting room assignments and set-up
• Satisfaction of client onsite needs
• Procurement
• Facility improvement projects
• Daily program attendee registrations

Conference Center Coordinator - January 1998 - January 2000

Assisted Conference Center Manager with daily operations including:

• Daily program attendee registrations
• Liaised with local convention and travel bureau and hotels
• Provided administrative support to guests including photocopies, fax transmissions, and document editing

• Maintained conference records and files.
• Handled day-of preparation to coordinate smooth start and end to each conference.
• Monitored conference frequency, attendance and adherence to facility requirements.
• Coordinated with other departments for site-specific conferences.
• Maintained security of sensitive and confidential data for classified government conferences.
• Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with vendors.
• Operated multi-line phone system to receive, screen and redirect calls.
• Oversaw event registration process by collecting and tracking attendee information.

Primarily trained as advanced motor transport mechanic. Expert marksmanship rating. Awarded National Defense Service Medal.