Reliable and upbeat Softlines Team Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Hi, I’m
Brenda Velasquez
Oklahoma City,OK
Summary
Overview
9
years of professional experience
Work History
Academy Sports + Outdoors
Softlines Team Leader
08.2021 - Current
Job overview
- Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Conducted, evaluated and created cycle counts to verify accurate inventory.
- Designed floor plans to maximize merchandising strategies by refreshing signage, organizing displays and keeping premises de-cluttered.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Researched issues to obtain appropriate answers to customer inquiries.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Academy Sports + Outdoors
Apparel Associate
09.2017 - 04.2021
Job overview
- Displayed and organized products in store to help customers locate products easily.
- Maintained loss prevention standards by monitoring and observing customers on sales floor.
- Used POS system to process sales, returns and exchanges.
- Selected, recommended and located merchandise based on customer needs and desires.
- Cleaned, closed and secured store at end of shift.
- Pressed and folded items upon arrival in store to increase visual appeal.
Party Galaxy
Cashier
09.2013 - 09.2017
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
Southeast High SchoolOklahoma City, OK
High School Diploma
05.2015
University Overview
Skills
- Merchandise Quality Assurance
- Reporting and Performance Analysis
- Handling Complaints and Inquiries
- Replenishing Merchandise
- Cash Handling and Reconciliation
- Team Meetings
- Flexible Work Schedule
- Staff Coaching and Training
- Customer Engagement
- Closing Procedures
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Dream Big, Work Hard and Don't Be An Asshole
Timeline
Softlines Team Leader
Academy Sports + Outdoors
08.2021 - Current
Apparel Associate
Academy Sports + Outdoors
09.2017 - 04.2021
Cashier
Party Galaxy
09.2013 - 09.2017
Southeast High School
High School Diploma
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