Brenda Jacquez
La Puente,CA
Summary
Experienced Sales Representative with over 23 years of experience in Personal Loan / Mortgage liquidation . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
16
16
years of professional experience
Work History
Liquidation Negotiator
Carrington Mortgage Services
Anaheim, CA
05.2021 - 07.2022
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Performed proper calculations and prepared payoff figures.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Obtained agreements from property owners to place properties for sale with real estate firms.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Personal Loan Specialist
OneMain Financial
Hollywood, CA
11.2006 - 05.2021
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Proactively identified solutions for customers experiencing credit issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Diploma - Business Administration
Bryman College
El Monte Ca04.2002
High School Diploma -
Los Altos High School
Hacienda Heights, CA06.2000
Skills
- Offer Negotiations
- Customer Satisfaction
- Financial Spreadsheets
- Document Organization
- Task Analysis
- Reviewing Financial Statements
- Credit Reports
- Daily Reports
- Customer Interaction
- Customer Care
Languages
Spanish
Native or Bilingual
Timeline
Liquidation Negotiator
Carrington Mortgage Services
05.2021 - 07.2022
Personal Loan Specialist
OneMain Financial
11.2006 - 05.2021
Diploma - Business Administration
Bryman College
High School Diploma -
Los Altos High School
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