Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

BRENDA ALVAREZ

Cleveland,OH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

14
14
years of professional experience

Work History

Office Coordinator

Cleveland State University, School of Nursing
Cleveland, OH
11.2020 - Current
  • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Handled 50 calls per day to address customer inquiries and concerns.
  • Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Routed correspondence to facilitate timely communication between team members, customers and vendors.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Assist in vendor relationship management
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Director of Clinical Operations/Aesthetic Manager, Medical - Surgical Assistant & Patient Coordinator

Renew You Gynecology
Westlake, OH
09.2017 - 12.2020
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
  • Regularly evaluated employee performance and provided feedback.
  • Created work schedules for ten employees and oversaw functioning of billing department.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability
  • Identified and implemented strategic plans based on accurate readings of specifications and solid collaboration with project leadership
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste
  • Delegated assignments based on skill and experience plans, project needs and knowledge of individual team members
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth
  • Analyzed business needs while soliciting customer feedback for process improvements
  • Manage over 50 calls per day
  • Increased sales by 50%
  • Helped customers to bring accounts into good standing by implementing payment plans
  • Developed improved standard operating procedures to increase billing accuracy and cash flow.

Recruiter Sales Agent

The Midwest Group
Cleveland, OH
11.2019 - 11.2020
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Maintained filing system of current, prospective and future positions.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Verified applicant references and employment details.
  • Operated and maintained applicant tracking and candidate management systems.
  • Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Increased sales by 20%
  • Improved office efficiency by effectively managing internal communications and correspondence.

Practice Manager/Medical Assistant

Westshore Women's Health
Westlake, OH
09.2009 - 09.2017
  • Developed and maintained electronic record management systems to analyze and process data
  • Supervised team of 32 office personnel
  • Trained interns and newly hired team members on office procedures and computer system
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
  • Consulted with clinicians to develop business strategies and supported entire practice's staff, which boosted efficiency and improved overall process flow.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Developed close working relationships with front office and back office staff.

Education

Diploma - Medical Assisting

Remington College
11.1998

Skills

  • Team Management
  • Operations Oversight
  • Marketing Understanding
  • Advertising Initiatives
  • Product Knowledge
  • Business Projections
  • Operations Support
  • Staffing Requirements
  • Training and mentoring
  • Epic Software Expert/EMR
  • Office Workflow Support
  • PowerPoint Presentations
  • Travel Accommodations
  • Social Media Platforms
  • Contracts and Vendor Agreements
  • Administration and Operations
  • Research and Analysis
  • Community Relationships
  • Delegation and Work Assignment

Affiliations

Profit improvements Hiring and Recruitment Staff Management Team Building, Clinical Team Collaboration, Expert in Microsoft, Excel and Power Point database. Additional Information: Implemented a patient referral and "it's who you know" program at Renew You Gynecology. Created all consent and new patient forms for Aesthetics part of the practice.

Languages

Spanish
Native or Bilingual

Timeline

Office Coordinator

Cleveland State University, School of Nursing
11.2020 - Current

Recruiter Sales Agent

The Midwest Group
11.2019 - 11.2020

Director of Clinical Operations/Aesthetic Manager, Medical - Surgical Assistant & Patient Coordinator

Renew You Gynecology
09.2017 - 12.2020

Practice Manager/Medical Assistant

Westshore Women's Health
09.2009 - 09.2017

Diploma - Medical Assisting

Remington College

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BRENDA ALVAREZ