Summary
Overview
Work History
Education
Skills
Timeline
Generic

Breanna Williams

Troy,AL

Summary

Skilled Mental Health Observer with an extensive mental health services background. Supported numerous inmates in a large correctional facility and played key role in achievement of positive patient outcomes. Excellent communications and patient management skills leading to desirable results.

Overview

7
7
years of professional experience

Work History

Mental Health Observer

Wexford Health Sources Inc.
10.2018 - Current
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Observed patient behaviors and mental status and notified therapist of unusual or potentially dangerous occurrences.
  • Ensured that suicide watch and observation protocols and program activities are carried out in accordance with applicable licensure, certification and accreditation standards.
  • Encouraged and monitored nutrition and hydration of the inmate patient including suicide packaged meals. Documents and reports intake.

Customer Service Representative

CGI
01.2018 - 09.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Manager

Firehouse Subs
08.2015 - 01.2018
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Education

High School Diploma -

Charles Henderson High School
Troy, AL
05.2015

Skills

  • Mental Health Care
  • Crisis Resolution
  • Charting and Clinical Documentation
  • Excellent Communication Skills
  • Management Skills
  • Excellent Customer Service Skills
  • Calm and Professional Under Pressure
  • Emotional Support
  • Adaptability and Flexibility
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty

Timeline

Mental Health Observer

Wexford Health Sources Inc.
10.2018 - Current

Customer Service Representative

CGI
01.2018 - 09.2018

Manager

Firehouse Subs
08.2015 - 01.2018

High School Diploma -

Charles Henderson High School

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Breanna Williams