Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Quote
Timeline
Hi, I’m

Breanna Russell

Virden,IL
Breanna Russell

Summary

Talented Accounts Receivable Specialist with 1 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
years of professional experience

Work History

A1 Garage Door Services
Remote, Remote

Appointment Setter/Collections Representative
01.2022 - 12.2022

Job overview

  • Used skip tracing resources to locate debtors and updated information in company system.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Handled over 50 outbound and inbound calls daily accomplishing goals to collect owed debt.
  • Acted as first point of contact and set appointments for prospective clients.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted fellow team members by making phone calls, copies and appointments.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.

AW Companies
Remote, Remote

Customer Service Representative
05.2021 - 12.2021

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Cross-trained and provided backup support for organizational leadership when needed.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Processed over 50 invoices each week and mailed documentation to clients

Service King Collision
Remote, Remote

Customer Experience Specialist
01.2021 - 03.2021

Job overview

  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Contacted clients to verify account information and maintain accuracy, resulting in 10% increase in client satisfaction

Education

Gillespie High
Gillespie, IL

Continuing My Education

University Overview

  • Continuing education in free time as we speak.

Skills

Managing Delinquent Accountsundefined

Accomplishments

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Investigated, identified and reconciled account discrepancies totaling thousands of dollars in company savings.

Software

Word Processing

Databases

Spreadsheets

Availability
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Quote

Nothing in life is to be feared. It is only to be understood.
Marie Curie

Timeline

Appointment Setter/Collections Representative
A1 Garage Door Services
01.2022 - 12.2022
Customer Service Representative
AW Companies
05.2021 - 12.2021
Customer Experience Specialist
Service King Collision
01.2021 - 03.2021
Gillespie High
Continuing My Education
Breanna Russell