Breanna Howard

Work History

Intake Specialist

Blue Cross Blue Shield NC

Sanford, NC

08.2022 - 03.2023

Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Liaised between clients and healthcare providers to maintain continuity of care.
Screen and complete intake of potential new clients via multiple inquiry channels
Partner with Bill Review team other departments to ensure requests are addressed in timely manner and deadlines are met.
Contact physicians’ offices to obtain clinical documentation needed to obtain authorizations from insurance companies.
Perform needs assessments to determine eligibility for services and compliance with Medicare, Medicaid and private insurance long-term care regulations.

Medical Scribe

Robin Healthcare

Sanford, NC

06.2022 - 10.2022

Responded to inquiries regarding transcripts to provide information and resolve issues.
Oversaw calendar to schedule follow-up visits and tests for patients.
Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Used Athena to input information into computerized patient record system.
Enter laboratory and radiographic studies, as ordered by provider
Enter in medication orders, as dictated by provider
Document and print instructions for patient
Perform chart preparation per clinic protocol

Lead Medical Records Specialist

Ciox Health

Sanford, NC

04.2022 - 07.2022

Handles inbound and outbound calls from customers in call center environment, handling each call in professional manner.
Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
Maintain confidentiality and security with all privileged information.
Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
Maintain working knowledge of Company and facility software.
Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
Ensures medical records are assembled in standard order and are accurate and complete.
Creates digital images of paperwork to be stored in electronic medical record.
Responds to requests for patient records, both within facility and by external sources, retrieving them and transmitting them appropriately.
Responsible for managing patient health records.
Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
Participate and assist with onboarding activities for new employees.
Assist with Quality Assurance tasks as directed by management.
Acts in lead role with staff regarding general questions and assists with new hire training and developmental training.

Administrative Assistant Receptionist

North Carolina Board Of Law Examiners

Durham, NC

01.2022 - 06.2022

Established administrative work procedures to track staff's daily tasks.
Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Answer and forward incoming phone calls
Type, format, and edit reports, legal documents, and presentations such as project specifications
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Prepare drafts of estate planning documents including Wills, Trusts and more
Reviewing legal documentation
Direct communications with clients, accountants, financial advisors, attorneys, and court

Customer Service Representative Supervisor

Inktel Contact Center Solutions

Cary, NC

07.2021 - 01.2022

Met customer call guidelines for service levels, handle time and productivity.
Assisted team leader with coaching and mentoring of new employees.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Managed timely and effective replacement of damaged or missing products.
Manage customer support department’s day-to-day functions (both on-shore and off-shore) to ensure proper customer service is being delivered - provide training, support, quality assurance, escalation support, overall coaching, and administration
Investigate and solve escalated customer support complaints in timely manner
Strategize and monitor daily activities of customer service operations to ensure that all tickets (phone, email, chat), and customer reviews/questions are responded to in timely manner
Inform team of all new information related to products, procedures, and trends
Kept high average of performance evaluations.

Data Entry Analyst/Live Chat Agent

Framebridge

Greensboro, NC

07.2021 - 01.2022

Developed and maintained databases to store customer information.
Collated and organized data entry documents into filing systems for easy access.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Organized, sorted, and checked input data against original documents.
Primary roles are answering customer questions, setting up accounts, and generating sales transactions.
Resolved discrepancies in data entry activities for accurate, complete jobs.
Coded and processed applications into required electronic formats.
Responded to customer requests for products, services, and company information.
Met customer call guidelines for service levels, handle time and productivity.
Tracked customer service cases and updated service software with customer information.
Reviewed and updated client correspondence files and database information to maintain accurate records.
Managed timely and effective replacement of damaged or missing products.
Responded to customer inquiries and provided accurate information about products and services via live chat.

IT Support Specialist

North Carolina Agricultural And Technical State University

Greensboro, NC

01.2020 - 06.2021

Assist end-users in proper use of computer hardware, software and peripheral equipment within established standards and guidelines.
Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
Install computer hardware and software; link peripheral equipment and test configuration.
Analyze research and provide solutions to faculty and staff requests for information technology needs.
Troubleshoot hardware and software problems as they relate to data communications, computers, printers and peripherals utilizing diagnostic software and logical troubleshooting procedures.
Follow up with customers to ensure that customer inquiries are resolved within contracted or agreed upon time frame.
Log and track inquiries using incident management database and maintains history records and related problem documentation.
Managed high levels of call flow and responded technical support needs.
Used ticketing systems to manage and process support actions and requests.

Health Insurance Representative

Adecco

Cary, NC

05.2018 - 01.2019

Compiled and maintained client records to monitor health insurance policies and premiums paid.
Developed relationships with providers and networks to achieve favorable client coverage.
Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Developed and maintained client databases to track customer service interactions and evaluate service quality.
Provided comprehensive customer service to drive client satisfaction.
Monitored changes in health insurance laws and regulations to verify continuous compliance.
Educated clients about health insurance coverage options, benefits and costs.

Administrative HR Assistant

SUNY Canton

Canton, NY

08.2016 - 08.2018

Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
Filed paperwork, sorted, and delivered mail and maintained office organization.
Answered and redirected incoming phone calls for office.
Organized new employee orientation schedules for new hires.
Administered compensation, benefits, and performance management systems at direction of supervisor.
Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
Prepares and ensures accuracy of daily wage and production reports
Updated and maintained employee attendance records.
Managed payroll data entry and processing 200 employees to comply with predetermined company guidelines.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Resolved payroll discrepancies quickly and successfully.

Summary

Overview

Work History

Intake Specialist

Medical Scribe

Lead Medical Records Specialist

Administrative Assistant Receptionist

Customer Service Representative Supervisor

Data Entry Analyst/Live Chat Agent

IT Support Specialist

Health Insurance Representative

Administrative HR Assistant

Education

Bachelor of Science - Animal Science

Associate of Science - Health And Science

Associate of Arts - Liberal Arts And Sciences

High School Diploma -

Skills

Timeline

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