Brandy Blake

Work History

Assistant Manager

Sonic Drive-In

Joshua, TX

08.2022 - 01.2023

Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Reviewed sales and gross profit report to assess company efficiency.
Introduced new products or services, increased marketing activities and improved customer service to drive sales.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Mentored team members to enhance professional development and accountability in workplace.
Developed strategy to increase sales and drive profits.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Increased employee performance and job satisfaction to strengthen retention and engagement.

Concierge Specialist

Drive Across The World

Fort Worth, TX

09.2020 - Current

Assisted with daily living activities, running errands.
Transported individuals to events and activities, medical appointments and shopping trips.
Ran errands for patients, did shopping, and picked up other necessities.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
Picked up riders at designated locations and greeted upon vehicle entry.
Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
Planned routes based on knowledge of local areas, GPS information and customer preferences.
Completed on-time deliveries by choosing best and most efficient routes.
Completed rush deliveries on tight timetables to satisfy customer needs.
Operated vehicle safely in highly congested areas with no traffic violations.
Delivered packages to customer doorsteps and business offices.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Fostered positive working relationships with regular customers.
Worked overnight shifts during peak periods to meet coverage needs.
Successfully avoided time delivery delays by carefully planning best routes.
Documented mileage, deliveries, pickups, customer issues and damages.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Consulted with customers on food selections and custom order requests.
Kept vehicle clean and neat to offer professional impression to every customer.
Displayed absolute discretion at handling confidential information.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Arranged domestic and international travel plans and itineraries.
Transported children to and from school, activities and appointments.
Picked up and dropped off clients at airport.
Coordinated and planned vacations for family.
Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
Arranged for transportation to and from airport, train station and events for visitors.
Carried out day-day-day duties accurately and efficiently.
Worked flexible hours; night, weekend, and holiday shifts.

Manager

Ain't Right Ranch Boutique

Grandview, TX

01.2017 - 08.2021

Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Completed physical inventory counts each month.
Recorded information, shortages and discrepancies to keep records current and accurate.
Marked stock items with identification tags, stamps, electric marking tools or other labeling equipment.
Utilized Facebook Inventory Platform to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Increased sales by offering advice on purchases and promoting additional products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Maintained records related to sales, returns and inventory availability.
Loaded and unloaded merchandise using ladder and pallet jack.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Developed, marketed and sold full range of products and support services.
Improved website functionality by redesigning, updating and implementing codes, plug ins and extensions.
Employed search engine optimization tactics to increase reach of targeted audience.
Designed graphics for website decoration and layout.
Trained support staff in site implementation, updating and maintenance procedures.
Met with Owner to discuss expectations regarding visual presentation, branding, and e-commerce functionality.
Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Pulled, verified and packaged items for shipment.
Resolved sales-related issues to increase customer satisfaction.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Informed customers of current store promotions to encourage additional sales purchases.
Processed accurate credit, debit, check and cash sales transactions for more than hundreds of customer orders.
Increased business sales utilizing Live Facebook Shows several times a week.
Packed, labeled and shipped products to customers, providing accurate delivery timelines.
Conducted retail arbitrage to build inventory for resale via online platforms.
Used well- established online selling techniques and procedures to market products on 4 sites.
Assisted customers via live chat and email messaging in determining product features to make purchase choices.
Used service platform to maintain company database with essential account and sales information.
Utilized electronic transaction services such as PayPal to receive and process customer payments.
Looked through and analyzed online and physical inventory to determine availability of products.
Logged items received from distribution center to add to inventory in order management system.
Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
Completed hundreds of sales and shipments every week.
Tracked inventory and reviewed retail trends with Adobe spreadsheets in order to make timely and proactive business decisions.
Generated more than $50,000 in monthly sales with successful marketing, sales and customer relations approaches.
Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.

Manager

Cricket Wireless

Burleson, TX

02.2016 - 08.2017

Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for employees.
Conducted monthly inventories of raw materials and components on work floor.
Recorded inventory sales into organization's weekly income report.
Answered questions about company offerings with knowledgeable responses about products and services.
Troubleshot problems for callers and helped independently resolve common issues.
Completed daily cold calling and outreach to build sales pipeline.
Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Assisted with training and orientation of new employees.
Built relationships with customers and community to promote long term business growth.
Negotiated prices, terms of sales and service agreements.
Trained new employees on customer service, money handling and organizing strategies.
Met or exceeded sales, customer service and loyalty program standards.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Attended monthly sales meetings and quarterly sales trainings.
Completed efficient store resets to prepare store for special promotions and seasonal updates.

Manager

Sonic Drive In

Fort Worth, TX

01.2014 - 06.2015

Onboarded new employees with training and new hire documentation.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Approved regular payroll submissions for employees.
Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
Calculated time cards to process employee payroll for 6 team members using Square Payroll.
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Reconciled cash and credit card transactions to maintain accurate records.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Greeted customers promptly and took orders to keep flow of traffic moving.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Kept kitchen, counter and dining areas cleaned and sanitized.
Accurately operated cash register to process customer payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Summary

Overview

Work History

Assistant Manager

Concierge Specialist

Manager

Manager

Manager

Education

Basics

Nursing

Skills

Timeline

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