Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Additional Information
Languages
Software
Interests
Timeline
AccountManager
Bonny Grigorova

Bonny Grigorova

Administrative Support Professional
Charlotte

Summary

Experienced Administrative Professional with over 15 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Office Manager

Schurig Center For Brain Injury Recovery
2018-06 - 2019-02
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Managed coordination and scheduling of all events, classes, support groups, and room reservations.
  • Assisted with fundraising, donor solicitations, major mailings, donation processing, and donor tracking.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.

Office Coordinator

Southern Marin Services/Buckelew Programs
2013-09 - 2016-02
  • Managed psychotherapy office, providing administrative support to the Director, Psychiatrist, and clinicians.
  • Interacted with customers professionally by phone, email, or in-person to provide information, providing information on services and resources.
  • Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
  • Created and implemented secure filing systems for sensitive employee and client documents.

Office Manager

EZ Rehab Physical Therapy
2009-06 - 2010-07
  • Office Manager and first point-of-contact for patients at an upscale physical therapy office.
  • Converted a manual system of scheduling, chart management, and insurance processing to a software-based system resulting in a significant increase in efficiency and decrease in error.
  • Created a Facebook presence, implemented an e-newsletter, and organized educational events to attract new business.
  • Coordinated patient scheduling, processed billing and payments, and performed insurance verifications.

Administrative Assistant

Nelson Staffing
2007-03 - 2009-05
  • Provided temporary administrative assistance and office support, serving various agency clients.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Education

Bachelor of Arts - Psychology

Dominican University of California
2015-01 - 2019-12

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Office Coordination and Management

Scheduling/Calendar Management

Documentation and reporting

Client relations

Excellent multi-tasking ability

Advanced MS Office Suite, Salesforce, Constant Contact

Quote

How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky

Additional Information

  • I am a recent transplant from the San Francisco Bay Area to Charlotte, North Carolina. Thus, all my past work experience is in California.
  • The purpose of this webpage is to showcase my administrative support and management experience.
  • I have extensive additional experience in the sales arena and in the mental health field.
  • I will be happy to share more if you would like to get in touch. You can reach me at 415-261-0487 or bonny.grigorova@gmail.com.

Languages

German

Software

Microsoft Office Suite, Salesforce, QuickBooks, Constant Contact, Qualtrics

Interests

Psychology, philosophy, health & fitness, animals, music, writing, research, hiking, nature

Timeline

Office Manager

Schurig Center For Brain Injury Recovery
2018-06 - 2019-02

Bachelor of Arts - Psychology

Dominican University of California
2015-01 - 2019-12

Office Coordinator

Southern Marin Services/Buckelew Programs
2013-09 - 2016-02

Office Manager

EZ Rehab Physical Therapy
2009-06 - 2010-07

Administrative Assistant

Nelson Staffing
2007-03 - 2009-05
Bonny GrigorovaAdministrative Support Professional