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BON CARLO VILLARIN
Customer Service Representative
Bauan
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Supervisor /Coach
Alorica Teleservices
Cubao, Quezon City
02.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives and communication goals.
Senior Account Expert
Alorica Teleservices
Cubao Quezon City
01.2019 - 02.2021
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Worked with products, oversaw revenue management and facilitated outreach to key stakeholders, helping drive business.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Set and achieved company defined sales goals.
Account Expert
Alorica Teleservices
Cubao, Quezon City
01.2018 - 01.2019
- Advised customers of alternative actions and strategies for debt repayment.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
Customer Service Representative
Convergys
Northgate Cyberzone Alabang Muntilupa
06.2016 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
Education
Undergrad - Engineering (Pre-Engineering)
Golden Gate Colleges
Batangas City 06.2013 - 04.2014
Undergrad - Engineering (Pre-Engineering)
Batangas State University
Batangas City 06.2012 - 04.2013
High School Diploma -
St.Bridget College
Alitagtag, Batangas 06.2008 - 03.2012
Skills
Sales coaching
undefinedTimeline
Supervisor /Coach
Alorica Teleservices
02.2021 - Current
Senior Account Expert
Alorica Teleservices
01.2019 - 02.2021
Account Expert
Alorica Teleservices
01.2018 - 01.2019
Customer Service Representative
Convergys
06.2016 - 12.2017
Undergrad - Engineering (Pre-Engineering)
Golden Gate Colleges
06.2013 - 04.2014
Undergrad - Engineering (Pre-Engineering)
Batangas State University
06.2012 - 04.2013
High School Diploma -
St.Bridget College
06.2008 - 03.2012