Binod Niroula
Greater Sudbury,ON
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
6
6
years of professional experience
Work History
Shift Manager
McDonald's Restaurant, McBur Holdings Inc
09.2021 - Current
- Supervises preparation of food and ensures compliance with health and safety standards of company.
- Ensures that food items are stored in safe place and any expired items are dealt with according to company regulations.
- Handles customer feedback, complaints in helpful and positive manner
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained back-up associates and led crew members in managing operations of storefront.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Crew Member
McDonald's Restaurant- McBur Holdings Inc
01.2021 - 09.2021
- Performs order processing – takes accurate food orders from guests in fast and timely manner.
- Participates actively with other crew members and managers to meet sales target during your shift
- Gives genuine attention to every guest, treating them with genuine friendliness and care
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Ensures fast and timely food service to guests, adhering to McDonald's food safety guidelines.
- Ensures to follow all McDonald's safety and security procedures.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Senior Assistant
Sagarmatha Insurance Company Limited
02.2019 - 12.2020
- Examination of insurance proposals as well as collecting background information and assessment of risk.
- Preparation of quotations and negotiating terms with brokers and clients.
- Organizing in house training and preparation of presentations for international Conferences.
- Adjusting existing insurance policies to ensure minimum losses.
- Review individual and group applications for automobile, fire, health, liability, life, property, marine and other insurance.
- Provide underwriting advice and answer inquiries from clients and from insurance agents, consultants and other company personnel
- Evaluate new and renewal applications to determine insurance risks, insurance premiums, extent of insurance coverage and other conditions of insurance contract
- Managing and coordinating daily activities of branch office
- Participate in continuing education courses to remain knowledgeable and competitive in industry
- Coordinate with Re-Insurance Department and appointing reinsurance of policy if degree of risk is higher
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant
Sagarmatha Insurance Co. Ltd.
08.2016 - 02.2019
- Preparation of various non-life insurance policies according to tariff and non-tariff rate
- Evaluation of risk portfolio and make reliable decision under guidelines of Nepal Insurance Board
- Satisfying customer needs by providing good efficient service
- Demonstrated proficiency in handling customer's queries
- Easily developed rapport with clients, quickly assessing needs and responding effectively to pressure and deadlines.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Sales Officer
Shikhar Insurance Company Limited
03.2016 - 08.2016
- Perform administrative tasks, such as maintaining records and handling policy renewals
- Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients
- Build strong relationship with customer
- Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries
- Identify business opportunity in competitive market
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Education
MBA - Finance
International American University
USA2015
BBA - Finance
Tribhuwan University
Nepal 2013
Skills
- Microsoft Office
- Maintaining Required Compliance
- Delegating Work
- Performance Tracking and Evaluations
- Interpersonal Skills
- Administration and Reporting
- Scheduling and Coordinating
- Cash Handling
- Verbal and Written Communication
- Inventory Control
- Inventory and Supply Management
- Employee Performance Reviews
Timeline
Shift Manager
McDonald's Restaurant, McBur Holdings Inc
09.2021 - Current
Crew Member
McDonald's Restaurant- McBur Holdings Inc
01.2021 - 09.2021
Senior Assistant
Sagarmatha Insurance Company Limited
02.2019 - 12.2020
Assistant
Sagarmatha Insurance Co. Ltd.
08.2016 - 02.2019
Sales Officer
Shikhar Insurance Company Limited
03.2016 - 08.2016
MBA - Finance
International American University
BBA - Finance
Tribhuwan University
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