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BEVERLY MANT
Gold Coast,QLD
Summary
Community-oriented worker, comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
18
18
years of professional experience
Work History
Operational Services Officer
Gold Coast University Hospital
10.2021 - Current
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Developed and implemented comprehensive cleaning plan for entire building.
- Performed regular maintenance and repairs on various cleaning tools and equipment.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Restaurant Busser
Airport Retail Enterprises
02.2021 - 11.2021
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Administrative Manager
Tianci Limited Aluminum And Glass Works Supply
06.2018 - 12.2020
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Attendant
SkyPoint Observation Deck
12.2017 - 06.2018
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Supported store operations by maintaining clean and organized store atmosphere.
Housekeeping Manager
Challenger Services Group
09.2016 - 12.2016
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of 20 housekeepers.
Project Manager
Air Niugini
08.2015 - 12.2015
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Purchasing Manager / Catering Manager
Air Niugini
08.2013 - 07.2015
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Performed monthly reconciliation of open purchasing orders.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Conducted regular research to identify trends and cost saving opportunities.
- Implemented policies to reduce cost and eliminate waste.
- Contacted location managers and department supervisors to assess requirements.
- Progressed through various purchasing, warehousing and leadership roles.
- Wrote standard operating procedures for department.
- Adjusted procedures to maximize department effectiveness.
- Identified and targeted critical procurement issues, saving over $5,000,000.00 in one year
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
Executive Housekeeping Manager /Operations Manager
Airways Hotel And Residences
11.2008 - 03.2013
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
Property Contracts Manager
Ray White Real Estate
04.2006 - 10.2008
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Compiled required documentation to keep contracts compliant with Ray White requirements.
- Managed, supervised and controlled execution of contracts ranging from $2m to $2.5 rental properties.
Education
Bachelor of Science - Management
Centro Escolar University
Manila, Philippines03.1996
Skills
- Strong organizational and administrative skills
- Communication
- Team work and interpersonal
- Customer service
- Problem solving
- Technology and Software skills
Timeline
Operational Services Officer
Gold Coast University Hospital
10.2021 - Current
Restaurant Busser
Airport Retail Enterprises
02.2021 - 11.2021
Administrative Manager
Tianci Limited Aluminum And Glass Works Supply
06.2018 - 12.2020
Attendant
SkyPoint Observation Deck
12.2017 - 06.2018
Housekeeping Manager
Challenger Services Group
09.2016 - 12.2016
Project Manager
Air Niugini
08.2015 - 12.2015
Purchasing Manager / Catering Manager
Air Niugini
08.2013 - 07.2015
Executive Housekeeping Manager /Operations Manager
Airways Hotel And Residences
11.2008 - 03.2013
Property Contracts Manager
Ray White Real Estate
04.2006 - 10.2008
Bachelor of Science - Management
Centro Escolar University