Summary
Overview
Work History
Education
Skills
My family is my only hobby besides hiking
Timeline
Generic

Bethany Caldwell

Roseburg,OR

Summary

I began working with the VA Medical Center in the Bandon VA Clinic in 1997 and was an essential part of the opening of a new VA Clinic in Brookings, Or in the beginning of the 2000's.

I was also part of the opening of the North Bend Clinic in North Bend, Or and stayed there until accepting a lateral position in the White clinic here at Roseburg to be able to grow and take advantage of new oppurtunities

I have enjoyed all of the challenges and changes through the last 25 years working with/for our Veterans.

Practical and competent Voucher Examiner with 10 years of experience providing accuracy in voucher review and approval. Competent in examination and regulatory procedures for [Industry] entity. Detail-oriented professional with high-level proficiency to streamline communication.

Overview

35
35
years of professional experience

Work History

Voucher Examiner

ROSEBURG VAMC
01.2013 - Current
  • Communicated adverse decisions and requests for additional information to investigate eligibility.
  • Adhered to contract provisions as set forth and authorized by VA Medical Center.
  • Adhered to contract provisions as set forth and authorized by [Industry].
  • Processed applications for government benefits and conducted initial interview and review of eligibility.
  • Processed appeals and communicated determination according to policy.
  • Examined submitted vouchers according to government regulation and policy.
  • Reviewed qualifying information from contractors to determine status of application criteria.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Generated invoices upon receipt of medical information and tracked collection progress.
  • Entered figures using 10-key calculator to compute data quickly.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Medical Support Assistant (MSA)

Roseburg VA Medical Center - White Clinic
10.2012 - 01.2013
  • Provided backup support to office staff by completing referrals and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Use CPRS, VISTA & FBCS to maintain and record patient data and generate reports.

MEDICAL SUPPORT ASSISTANT (MSA)

ROSEBURG VA MEDICAL CENTER (NORTH BEND CLINIC)
08.1997 - 10.2012
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Used CPRS to maintain and record patient data and generate reports.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Verified and updated clinical and demographic records.

MEDICAL SUPPORT ASSISTANT (MSA)

ROSEBURG VA MEDICAL CENTER - BANDON CLINIC
08.1997 - 01.2007
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Used CPRS/VISTA to maintain and record patient data and generate reports.
  • Verified and updated clinical and demographic records.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.

Education

High School Diploma -

BANDON HIGH SCHOOL
BANDON, OR
06.1988

Skills

  • Maintaining Clean Work Areas
  • Effective Project Completion
  • Financial Transactions
  • Reading Comprehension
  • Complex Problem-Solving
  • Microsoft Office
  • learning Strategies
  • Corrective Actions
  • Performance Improvement
  • Data Integrity
  • Financial Recordkeeping
  • Patient Information

My family is my only hobby besides hiking

I have 2 beautiful daughters and several grandchildren that I spend most of my off hours with, and they also enjoy hiking so we can share that together

Timeline

Voucher Examiner

ROSEBURG VAMC
01.2013 - Current

Medical Support Assistant (MSA)

Roseburg VA Medical Center - White Clinic
10.2012 - 01.2013

MEDICAL SUPPORT ASSISTANT (MSA)

ROSEBURG VA MEDICAL CENTER (NORTH BEND CLINIC)
08.1997 - 10.2012

MEDICAL SUPPORT ASSISTANT (MSA)

ROSEBURG VA MEDICAL CENTER - BANDON CLINIC
08.1997 - 01.2007

High School Diploma -

BANDON HIGH SCHOOL

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Bethany Caldwell