Benjamin Grier
Graham,NC
Summary
Certified Dispatcher offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Works great under pressure and remains calm during emergencies.
An Organized Records Clerk with a 2-year background in performing clerical and file management work. In-depth knowledge of all filing systems to maintain confidential files. Enthusiastic Sales Floor Supervisor with 2 years supporting sales team and customer base. Involved in sales process from beginning to end. Developed warm, professional relationships with customers. Repeat business made up 85% of sales each year.
Overview
7
7
years of professional experience
Work History
911 Emergency Dispatcher
Elon University
Elon, NC
09.2017 - Current
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Records Assistant
Proctor & Gamble
Greensboro, NC
10.2019 - 06.2021
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Prepared files for transfer to other units or for retirement by labeling, listing, boxing and processing files.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Maintained 100% efficiency for large record volume organization
Customer Service/Sales Floor Manager
Amy's Hallmark Shop
Greensboro, NC
04.2015 - 11.2015
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Demonstrated product and answered questions for prospective customers.
- Assisted customers with card and gift selection through carefully curated questions.
- Supervised staff of 8 personnel by implementing company policies, protocols, work rules and disciplinary action
Education
No Degree - Peace And Conflict Resolution Studies
University of North Carolina At Greensboro
Greensboro, NCHigh School Diploma - Biology
Western Alamance High School
Elon, NC06.2012
Skills
- Law Enforcement Collaboration
- Efficient Service
- NCIC Database
- Documentation and Recordkeeping
- Information Relay
- Crisis Management
Timeline
Records Assistant
Proctor & Gamble
10.2019 - 06.2021
911 Emergency Dispatcher
Elon University
09.2017 - Current
Customer Service/Sales Floor Manager
Amy's Hallmark Shop
04.2015 - 11.2015
No Degree - Peace And Conflict Resolution Studies
University of North Carolina At Greensboro
High School Diploma - Biology
Western Alamance High School
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