Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Benita Jackson

Ottawa,KS

Summary

Devoted troubleshooter with understanding of system architecture and diagnostics. Over 20 years of experience providing exceptional customer service to consumers. You will see a progressive movement from entry level roles to leadership roles including, quality assurance, training development, and human resources. Proven history of developing high-performing teams that exceed customer service expectations. Ability to learn systems,apps and hardware, and then teach others how to successfully navigate these systems.

Overview

18
18
years of professional experience

Work History

Executive Recruiter

Growing People And Companies (GPAC)
Sioux Falls , SD
04.2021 - Current
  • Worked with business owners, CEOs, and human resources representatives to find exceptional candidates to build their teams.
  • Followed up with notable applicants sourced via Social media platforms, referrals and candidate applications .
  • Cultivated in-depth understanding of Health care industry trends and urgent hiring needs.
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.
  • Negotiated unique compensation packages to attract and close candidates.
  • Built a portfolio of over $300,000 in newly signed companies.
  • Top Growth Award received for 2020

High Volume Recruiter

Sovereign Staffing Group
Olathe, KS
10.2020 - 02.2021
  • High volume, full cycle recruiting on a national scale,
  • Created advertisement, recruitment, and social media marketing.
  • Developed and implemented internal recruitment targeted daily margin reporting system. This system helped recruiters monitor personal recruitment goals.
  • Administered new hire onboarding, background checks, drug screens, orientations, and offer letters.
  • Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Audited payroll and onboarding records.
  • Used Microsoft Word and other software tools to create documents and other communications

Data Security Eradication Specialist

ITRenew
Olathe, KS
01.2020 - 10.2020
  • Ensure the secure harvesting, cleaning and tracking of large scale iCloud storage media
  • Development and implementation of training, and Standard Operating Procedures to increase productivity.
  • Audit and inspect laptops, PCs, and cell phones for quality and resale value
  • Use of proprietary data sanitization software to ensure that all data is wiped from storage media
  • Troubleshoot and problem solve for physical and logical discrepancies
  • Prioritize tracking and reconciling part movement/destruction through task system
  • Provided exceptional customer service by always meeting SLAs and deadlines for the data eradication and/or destruction of all servers, laptops and hardware.
  • Project management.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
  • Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
  • Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.

Business Development Specialist

Lawrence KIA Mitsubhshi
Lawrence, KS
10.2019 - 02.2020
  • Communicate effectively with internet customers and prospects according to their preferred method of communication (phone, email or in-person)
  • Manage Internet sales leads, respond to inquiries in a timely fashion, and answer consumer questions on available stock and product performance
  • Maintain an ongoing customer database to capture repeat business
  • Schedule appointments with interested buyers for test drives and delivery of vehicles
  • Disclosing terms of sales with consumers and reviewing sales with dealership management
  • Came up with detailed plans to enhance sales management and prioritize long-term business goals.
  • Increased brand awareness, website traffic, and sales by implementing effective marketing campaigns and strategies.
  • Maintained anextensive knowledge of company products and services to provide top-notch expertise to customers.
  • Expanded business through effective network development, identifying new and prospective clients.

Supervisor

Maximus Federal
Lawrence, KS
11.2018 - 10.2019
  • Implementation of the Centralized Background Team for over 1000 government-contracted sites
  • Created and implemented policies and procedures to streamline the hiring process
  • Provided updated information to Senior Management and stakeholders regarding any changes in employment law, benefits, and payroll
  • Responsible for reviewing all drug screening, background results and submitting adjudication packets to the legal team for approval and/or rejection of candidates based on a conviction or screen result
  • Managed workforce to ensure that contractual staffing agreements exceeded expectations
  • Weekly calibration with Executives and Management on each line of business (LOBs) to maintain financial goals and hiring goals every week
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Led employee relations through effective communication, coaching, training and development.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

Supervisor Web Chat -Medicaid Services

General Dynamics Information Technology Inc
Lawrence, KS
07.2013 - 11.2018
  • Awarded SPOT awards for Most Improved Team Attendance and Most Improved Productivity (among 500 teams) in 2018
  • Support operations leadership by identifying and recommending best practices and opportunities to improve experiences
  • Regularly recognize top performers in CES, NPS, OSAT, CSAT
  • Train operations employees on how to deliver exceptional customer experiences. Developed training for handling elderly and at risk consumers with understanding patience.
  • Partner with corporate customer service and operations to identify efficiencies and opportunities for improving processes to increase customer satisfaction
  • Prepare customer service reports and provide presentations on a regular basis.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Provided supportive link between external customers and internal operations.

Targeted Case Manager

COF Training Services
Ottawa, KS
01.2016 - 12.2016
  • Wrote and implemented Person-Centered Support Plans for each client that included social, housing, employment, and medical needs to optimize the highest independence
  • Facilitate evaluation processes to ensure that clients meet Federal and State requirements for disability-funded programs
  • Develop content-rich communications and training materials for continuous education that updates staff knowledge of the newest research-based theory
  • Act as the main point of contact for Commission Complaint staff and respond to complaints through research, drafting, and response coordination
  • Provide monthly reports on activity

Paraeducator- Special Education Program

United School District 290 & 497
Ottawa, KS
08.2008 - 07.2013
  • Assisted and monitored students with disabilities in Math, Science, and English classrooms
  • Provided translation support for English as a Second Language program students (Spanish)
  • Recorded student progress data regarding the progress of Individual Education Plan goals
  • Maintained knowledge of research-based practices for Special Education and No Child Left Behind federal policies
  • Assisted teachers and worked individually with students with special needs, helping each navigate the education system.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.

Supervisor

ZLB Plasma Services
Lawrence, KS
11.2005 - 08.2008
  • Supervised 50 + employees on the medical reception, laboratory and phlebotomy departments
  • Certified Trainer for donor screening, plasmapheresis equipment maintenance, phlebotomy procedure, laboratory equipment calibration, and specimen processing
  • Developed employee internal educational and safety training SOPs
  • Provided analysis and project management support to affiliated representatives, and contractors
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives and communication goals.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.

Education

BA - Psychology, research, Behavioral and Cognitive Psychology Theory

The University of Kansas
Lawrence, KS

Skills

  • Cross-Functional Collaboration
  • Computer Hardware Knowledge
  • Microsoft Windows and Office
  • Customer Interaction
  • Resolving Problems and Incidents
  • Training Material Development
  • Issue and Resolution Tracking
  • Troubleshooting Network Issues
  • Hardware and Software Repair
  • System Performance Assessment
  • Collaborative Team Player
  • Help Desk Support
  • Training Junior Team Members
  • Component Replacements

Affiliations

Supervisor with 20 years of successful experiences in management and leadership roles including entrepreneurship, quality assurance, training development, and human resources. Proven history of developing high-performing teams that exceed customer service expectations.

Timeline

Executive Recruiter

Growing People And Companies (GPAC)
04.2021 - Current

High Volume Recruiter

Sovereign Staffing Group
10.2020 - 02.2021

Data Security Eradication Specialist

ITRenew
01.2020 - 10.2020

Business Development Specialist

Lawrence KIA Mitsubhshi
10.2019 - 02.2020

Supervisor

Maximus Federal
11.2018 - 10.2019

Targeted Case Manager

COF Training Services
01.2016 - 12.2016

Supervisor Web Chat -Medicaid Services

General Dynamics Information Technology Inc
07.2013 - 11.2018

Paraeducator- Special Education Program

United School District 290 & 497
08.2008 - 07.2013

Supervisor

ZLB Plasma Services
11.2005 - 08.2008

BA - Psychology, research, Behavioral and Cognitive Psychology Theory

The University of Kansas

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Benita Jackson