Bendy Bissainth

Driver/Dispatcher

Platinum Logistics

Fort Myers, FL

01.2020 - 12.2023

Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
Monitored traffic conditions and applied defensive strategies to avoid accidents.
Performed pre-trip inspection checks and reported problems to supervisor.
Logged deliveries, drop-off times and special conditions in [Type] system.
Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
Documented daily mileage, gas, and other data.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Reported any incidents involving the truck or its cargo to management immediately.
Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
Checked loads to ensure that cargo was secure and distributed evenly.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Coordinated with team members and remained flexible in work scheduling to meet service needs.
Maintained accurate logs of vehicle inspections and repair status.
Delivered packages to customers in a timely and efficient manner.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Provided excellent customer service by responding promptly to customer inquiries and complaints.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Determined most expedient trip by mapping out driving routes ahead of time.
Delivered goods and services to customers on time and in excellent condition.
Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
Drove trucks to and from job sites to deliver supplies.
Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Secured merchandise, avoiding damage during transportation.
Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
Participated in training sessions regarding safe driving practices and defensive driving techniques.
Assisted with loading and unloading freight when necessary.
Checked vehicle after shift for damage.
Saved fuel by leveraging GPS to identify faster routes.
Achieved consistently high customer scores due to exceptional service.
Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
Adhered to company policies and procedures related to safety and security standards.
Planned and completed group projects, working smoothly with others.
Modified existing software systems to enhance performance and add new features.
Worked with cross-functional teams to achieve goals.
Assisted with customer requests and answered questions to improve satisfaction.
Understood and followed oral and written directions.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Completed day-to-day duties accurately and efficiently.
Displayed strong telephone etiquette, effectively handling difficult calls.
Achieved cost-savings by developing functional solutions to problems.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Tracked changes in computer system to keep records current and accurate.
Coordinated with other dispatchers to ensure efficient delivery schedules were met.
Received and dispatched calls for emergency services.
Utilized various software systems to facilitate movement, planning and scheduling.
Reported delays, accidents or other traffic and transportation situations.
Advised personnel about accidents, weather conditions or other hazards.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Alerted personnel of road and weather hazards to minimize accidents and delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.

Team Leader

Wendys Restaurant

Immokalee, FL

03.2018 - 12.2019

Ensured compliance with all safety regulations in the workplace.
Maintained a positive work environment that promoted collaboration between team members.
Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Fostered positive employee relationships through communication, training, and development coaching.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Completed daily quality assurance duties to provide feedback for improvements.
Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Displayed strong telephone etiquette, effectively handling difficult calls.

Cashier Assistant

First class muti services

Immokalee, FL

03.2016 - 03.2018

Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Balanced daily financial transactions using appropriate methods according to established procedures.
Swept and mopped front end during shifts to maintain professional appearance.

Overview

Work History

Driver/Dispatcher

Team Leader

Cashier Assistant

Education

Associate of Science - Computer Engineering

Skills

Affiliations

Accomplishments

Languages

References

Timeline

Driver/Dispatcher

Team Leader

Cashier Assistant

Associate of Science - Computer Engineering