Ben Brown
Nashville,TN
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
21
21
years of professional experience
Work History
Bar Tender/Server Shift Leader/Trainer
Neighbors Of Sylvan Park
Nashville, TN
06.2021 - 11.2021
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server Shift Leader
Hattie B’s Hot Chicken
Nashville, TN
03.2017 - 03.2021
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Cultivated warm relationships with regular customers.
Lead Server/In-Room-Dining Supervisor
Hutton Hotel-1808 Grille
Nashville, TN
10.2011 - 04.2017
- Supervised wait staff during meal service.
- Coordinated dining service with other departments.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served as host for diners to drive pleasurable dining experiences.
Studio Musician/Lead Guitarist
MCA Records
Nashville, TN
05.1997 - 03.2003
- Performed in Number shows.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Promoted musical career by maintaining website or social media presence.
- Practiced Number hours per week to maintain and improve technical skills.
Studio Musician/Lead Guitarist
Warner Bros. Records
City Of Los Angeles, CA
06.2005 - 12.2010
- Performed in Number shows.
- Practiced Number hours per week to maintain and improve technical skills.
- Selected appropriate pieces to meet performance needs and showcase skills.
- Communicated with distributors and label representatives to obtain new music.
Education
None - Psychology/Human Development
Middle Tennessee State University
Murfreesboro, TN06.2005
Skills
- Guest Satisfaction
- Team Leadership
- Alcoholic Beverage Service
- Cocktail Knowledge
- Work Area Inspections
- Service Training
- Front of House Management
Timeline
Bar Tender/Server Shift Leader/Trainer
Neighbors Of Sylvan Park
06.2021 - 11.2021
Server Shift Leader
Hattie B’s Hot Chicken
03.2017 - 03.2021
Lead Server/In-Room-Dining Supervisor
Hutton Hotel-1808 Grille
10.2011 - 04.2017
Studio Musician/Lead Guitarist
Warner Bros. Records
06.2005 - 12.2010
Studio Musician/Lead Guitarist
MCA Records
05.1997 - 03.2003
None - Psychology/Human Development
Middle Tennessee State University
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