Bashiza Nadeem

Co-op Position | Part-Time

• Mediated between employers and job seekers, focusing on individuals with disabilities, to facilitate employment opportunities.
• Built and maintained relationships with employers to promote community employment services, including a Free Job Board and Wage Subsidy Program.
• Provided emotional and educational support to clients, assisting with resume building, interview preparation, and job search strategies.
• Conducted one-on-one Zoom meetings with job seekers to assess their requirements and match them with suitable job opportunities.
• Trained and prepared job seekers for interviews, arranging practice interviews and providing feedback to improve their interview skills.
• Ensured compliance with Occupational Health and Safety Regulations and Employment Law by providing training and guidelines to job seekers.
• Facilitated the provision of proper equipment such as masks and work-appropriate shoes, addressing accessibility concerns for commuting to work.
• Managed detailed records and employer/client notes using spreadsheets, ensuring accurate data management and compliance with privacy regulations.
• Organized and facilitated team-building activities to enhance job satisfaction and client engagement.

• Answered customer telephone calls (100-150/Day) promptly to avoid on-hold wait times.
• Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
• Built rapport with clients through active listening, empathy, and understanding of their individual needs.
• Managed high-volume calls, providing accurate support to clients regarding COVID-19 information and vaccine appointments.
• Maintained professionalism and confidentiality, earning commendations for exceptional customer service.

• Performed statistical, qualitative, and quantitative analysis.
• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
• Maintained up-to-date records of research activities and results for future reference.