Balani Soledad
Iligan City,12
Summary
Dynamic and detail-oriented professional with a strong work ethic and exceptional customer service skills, honed at M Lhuillier Financial Services. Proven expertise in safe and vault operations, complemented by excellent time management. Recognized for enhancing customer satisfaction through accurate gold appraisals and efficient transaction processing.
Overview
10
10
years of professional experience
Work History
Teller /Gold Appraiser/Vault Custodian
M Lhuillier Financial Services
04.2003 - 08.2013
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer integrity and balanced daily transactions.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Calculated fees due, interest and change for customer transactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed daily inspections to ensure the integrity of safety deposit boxes and vault areas.
- Enhanced customer satisfaction by providing prompt, professional service during transactions.
- Recorded daily activities and transactions to maintain accurate documentation.
- Assisted in inventory management, tracking items stored within the vault.
- Monitored vault access to ensure compliance with security protocols.
- Maintained current database of completed appraisals and customer information.
- Maintained awareness of current per-ounce prices of gold and precious metals.
- Weighed gold items to obtain total pricing offered for sale from customer.
- Evaluated gold items such as gold coins, scrap gold, gold bars and bullion.
- Negotiated with customers to arrive at mutually agreeable price.
- Conducted material testing on gold items to determine items' gold content and veracity.
- Attended industry conferences and workshops to stay current on best practices in gold appraisal techniques.
- Enhanced customer satisfaction by providing accurate and efficient gold appraisal services.
Education
Bachelor of Science - Information Management
St. Michael's College
Iligan City03-2003
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Safe and vault operation
- Team cooperation
- Data entry
- MS office proficient
- Accounting systems and software
- Financial record keeping
Timeline
Teller /Gold Appraiser/Vault Custodian
M Lhuillier Financial Services
04.2003 - 08.2013
Bachelor of Science - Information Management
St. Michael's College
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