Audrey Boyd
Las Vegas,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
13
13
years of professional experience
Work History
Warehouse Order Picker
Dominos's Pizza
09.2022 - 02.2023
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Checked inventory and selected products from specific locations based upon availability.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Assistant Production Manager
Alive Print Shop
11.2021 - 08.2022
- Led quality control initiatives to reduce downtime and boost profits.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Successfully managed production activities to achieve on-time shipment of orders.
- Pre-Treat/print on garments.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Built customer loyalty by devising promotions and products according to customer needs and budget.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Production Worker
Nuwu Cannabis Marketplace
01.2021 - 11.2021
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Weighed and measured items to prevent waste and meet quality standards.
- Inspected and adjusted work performed to meet expectations.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Adjusted machines to increase productivity for runs.
- Documented production information via daily system logs and discussed issues with management.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Made production labels for products for shown ingredients/MG dosage.
Bus Person/Runner
Wynn&Encore
09.2014 - 01.2021
- Provided friendly, attentive service
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Inventoried and restocked items throughout day.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills
Guest Room Attendant
Wynn&Encore
04.2013 - 09.2014
- Nightly turn down service
- Clean/sanitize rooms to guest needs and hotel standards
- Ensure rooms are up to Forbes standards.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators
- Inspected rooms to confirm adherence to department standards
- Exercised politeness and discretion when dealing with guests and guest property
House Keeping Dispatch
Encore Hotel
08.2013 - 03.2014
- Keep in consistent contact with department supervisors and managers as well as other departments
- Dispatch calls to other house keeping employees
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Guest Room Attendant
Aria Hotel&Casino, S
09.2011 - 04.2013
- Clean guest rooms to hotel and Forbes standards
- Restock Housekeeping carts daily
- Have knowledge of property and surrounding properties.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request
- Maintained inventory of items that were placed in each guest room
- Maintained linen cart so that it was neat and organized
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Cashier/Other
Rubio's, 3770 S
06.2010 - 09.2011
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained clean dining room, lobby and service areas at all times.
- Addressed customer needs and made product recommendations to increase sales
- Collected and authorized payments of guests
- Worked flexible schedule and extra shifts to meet business needs
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
Education
No Degree -
College of Southern Nevada
Las Vegas, NVHigh School Diploma - Physical Therapy
American School
Lansing, IL10.2009
Skills
- Production Oversight
- Process Planning
- Staffing Requirement Determination
- Production Reports Maintenance
- Machinery operation
- Production support
- Cleaning
- Attention to Detail
Timeline
Warehouse Order Picker
Dominos's Pizza
09.2022 - 02.2023
Assistant Production Manager
Alive Print Shop
11.2021 - 08.2022
Production Worker
Nuwu Cannabis Marketplace
01.2021 - 11.2021
Bus Person/Runner
Wynn&Encore
09.2014 - 01.2021
House Keeping Dispatch
Encore Hotel
08.2013 - 03.2014
Guest Room Attendant
Wynn&Encore
04.2013 - 09.2014
Guest Room Attendant
Aria Hotel&Casino, S
09.2011 - 04.2013
Cashier/Other
Rubio's, 3770 S
06.2010 - 09.2011
No Degree -
College of Southern Nevada
High School Diploma - Physical Therapy
American School
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