Ashley Velasquez
Accounts Receivable & Payable/ Human Resources/ Administration
Lynden,WA
Summary
Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Accounts Receivable Specialist & HR Assistant
Chuckanut Bay Foods
Blaine, WA
01.2022 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using QuickBooks.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Quickbooks.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Recruited and screened qualified potential employees.
- Set up orientations and initial training for new employees.
Accounting Specialist
Kam-way Transportation
Blaine, Washington
07.2021 - 01.2022
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Applied more than 50 payments per week.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Performed targeted collections on past due accounts aged over 90 days.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Responded to inbound inquiries regarding accounts and payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income and generate invoices.
Administration/ Accts. Receivable & Payable Clerk
Hobart Service
Buena Park, CA
11.2009 - 03.2021
- Coordinated bookkeeping activities using company software including invoicing and accounts payable.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Handled over 75 calls per day as well as multiple disputes.
- Executed record filing system to improve document organization and management.
- Processed invoices and expenses using in-house software to facilitate on-time payment. Improved payment turn around and brought current 2 major vendor accounts within 1 month of research.
- Handled client correspondence and tracked records to foster office efficiency.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Maintained complex digital filing system for financial information.
- Performed research to collect and record vendor and client data.
- Processed invoices and expenses using in-house software to facilitate on-time payment.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Administrative Assistant
Staffmark
Buena Park, CA
08.2008 - 11.2009
- Maintained staff directory and company policy handbook for human resources department.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Drafted professional memos and letters.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained complex digital filing system for financial information.
- Performed research to collect and record employee and new hire data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Customer Service Associate
C28 Retail & Corporate Office
Corona, CA
11.2007 - 07.2008
- Entered customer interaction details in corporate database to track requests, document problems and record solutions offered.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Energized and motivated in performing sales floor activities including merchandising and selling.
Receptionist
Milgard Windows & Doors
Chandler, AZ
05.2007 - 09.2007
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Received and routed business correspondence to correct departments and staff members.
Skills
Office administration
undefinedTimeline
Accounts Receivable Specialist & HR Assistant
Chuckanut Bay Foods
01.2022 - Current
Accounting Specialist
Kam-way Transportation
07.2021 - 01.2022
Administration/ Accts. Receivable & Payable Clerk
Hobart Service
11.2009 - 03.2021
Administrative Assistant
Staffmark
08.2008 - 11.2009
Customer Service Associate
C28 Retail & Corporate Office
11.2007 - 07.2008
Receptionist
Milgard Windows & Doors
05.2007 - 09.2007
High School Diploma -
Village Bible Academy
08.1998 - 06.2002
Education
High School Diploma -
Village Bible Academy
Garden Grove, CA 08.1998 - 06.2002
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