ASHLEY MATTINGLY

• Restructured all accounting files, improved customer communications, restructured portfolio of 2500 donors, sponsors, and potential adopters
• Established portfolio of 25 funding organizations, updated systems to meet NPO and accreditation requirements, enhanced grant writing, amplified grant funding
• Completely reinvented and modernized website and fundraising platforms
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Worked with the Board of Directors, Executive Director, and Program Coordinator to complete complex projects on tight budgets within specific timelines.
• Supported upper management with proactive correspondence management, document coordination and customer relations.

• Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
• Assisted portfolio of 100+ clients with requests for invoice copies, ledger details and explanation of accounts receivable amounts owed.
• Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.

• Solved customer challenges by offering relevant products and services.
• Delivered exceptional companion animal nutritional consulting, boosted reoccurring sales and engaged with customers to effectively build rapport and lasting relationships.
• Initiated systematic update of purchasing and inventory, increased marketing efforts, reorganized displays to maintain store visual appeal, engage customers and promote specific merchandise.
• Trained and developed 10+ new hires in company processes, product knowledge, customer service and selling techniques.

• Increased community outreach with healthcare information sessions, community events, and youth programs.
• Researched information regarding environmental health to assist professors with academic pursuits.
• Supported department members with administrative, research and academic assistance.
• Prepared materials for reports, presentations and submission to peer-reviewed journal publications and public health summits.
• Created lesson materials, visuals and digital presentations to supplement lesson plans.
• Gathered, reviewed, and summarized literature from scientific journals such as SciFinder and PubMed and produced graphs and other scientific calculations using MS Excel.
• Directed students in performing and completing assigned tasks.

• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
• Supervised and evaluated 3 staff, enabling them to improve skills, achieve daily objectives and attain advancement.

• Secured partnerships with local institutions and supported extension agents with operations during events
• Created lesson materials, visuals and digital presentations to supplement lesson plans.
• Liaised between faculty and participants to answer questions and optimize faculty time.