Ashley Crowe
Quinton,VA
Summary
Efficient administrative professional offering 10years of commendable performance in Unit Secretary roles. Aiming to utilize strong knowledge of nursing unit operations and a skill for building patient rapport to contribute value to a dynamic healthcare team.
Overview
9
9
years of professional experience
Work History
Unit Secretary
Bon Secours
Richmond, VA
10.2021 - Current
- Managed incoming calls and directed to appropriate department.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Patient Service Representative
Bon Secours Medical Group
Mechanicsville, VA
11.2017 - 10.2021
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Connect Care to schedule appointments.
- Facilitated communication between patients and various departments and staff.
- Balanced deposits and credit card payments each day.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Maintained staff timecards and submitted for accuracy
- Balance staffed schedules on a monthly basis
- Maintained office calandar
Owner
Richmond Cleaning & Maintenace
Henrico, VA
03.2014 - 11.2017
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Administrative Assistant
Blake & Bane, Inc.
Mechanicsville, VA
11.2016 - 01.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings
- Handled incoming Payments for rent and disbursed checks to landlords.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
Secretary
Hanover County
Mechanicsville, VA
09.2006 - 06.2007
- Answered multi-line phone system and greeted callers enthusiastically.
- Sorted daily mail in the appropriate mail boxes
- Assisted with getting students out of class in the afternoon for parent pick ups.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
High School Diploma -
Atlee High School
Mechanicsville, VA06.2007
Skills
- Preparing Treatment Rooms
- Medication Inventory
- Call Transfers
- Follow-Up Appointment Scheduling
- BLS Certified
- Office Supplies and Inventory
- Patient Referral
Timeline
Unit Secretary
Bon Secours
10.2021 - Current
Patient Service Representative
Bon Secours Medical Group
11.2017 - 10.2021
Administrative Assistant
Blake & Bane, Inc.
11.2016 - 01.2017
Owner
Richmond Cleaning & Maintenace
03.2014 - 11.2017
Secretary
Hanover County
09.2006 - 06.2007
High School Diploma -
Atlee High School
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