Summary
Overview
Work History
Education
Skills
Interests
Timeline
OfficeManager
Ashleigha McMillan

Ashleigha McMillan

Manager of Quality Assurance
Silver Spring,MD

Summary

Hardworking and passionate cybersecurity graduate student with strong organizational skills eager to secure entry-level cybersecurity analyst position. Ready to help team achieve company goals.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Manager of Quality Assurance

Maryland Community Connection
Lanham, MD
11.2016 - Current


  • Manage and oversee 68 individuals with intellectual and developmental disabilities' employment and personal support services so that they are able to achieve their personal and employment outcomes to ensure a quality of life.
  • Conduct investigations and incident reports to address the individuals' health and safety needs while staying in compliance with Maryland State laws.
  • Investigate customer complaints and perform corrective actions to resolve quality issues.
  • Conduct process and system audits to identify areas of improvement and enforce compliance with the State of Maryland Department of Developmental Disabilities Administration standards.
  • Develop and implement comprehensive quality assurance plans to monitor the quality of the individuals' services while adhering to the State of Maryland Department of Developmental Disabilities Administration standards.
  • Serve as a focal point for all case management and quality assurance activities to further streamline departmental operational and administrative procedures to ensure the effective delivery of services.
  • Oversee quality control of data entry system, claims documentation , Person Centered Plans, cost detail spreadsheets, maintenance, and security of pertinent confidential information of the individuals.
  • In the absence of the Deputy Director, there have been times whereas I will take on the responsibility to complete documentation that is needed for licensing for the company to continue to provide day-to-day operations.

Tax Coordinator

Extraordinaire Tax Services
02.2016 - 04.2022
  • Reconciles processed work by verifying entries and comparing system reports to balances
  • Prepared tax returns for individuals and businesses.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked effectively in fast-paced environments.
  • Ensures all administrative policies are implemented and compliant with existing taxation regulations
  • Charges expenses to client's accounts by analyzing invoice and expense reports and recording entries
  • Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments when appropriate
  • Design filing systems; procedures; assign and monitor clerical functions
  • Manage invoice entry and tax documents uploads into QuickBooks and Drake Manager Software
  • Maintains office services by organizing office operations and procedures; scheduling client tax appointments; controlling correspondence and confidential financial and personal information.

Education

Master of Science - Digital Forensics and Cyber Investigation

University of Maryland of Global Campus
Adelphi, Maryland
02.2021 - Current

Bachelor of Arts - Criminal Justice

Delaware State University
Dover, Delaware
08.2009 - 12.2013

Skills

Critical Thinkingundefined

Interests

Digital Forensics

Incident Response

Cyber Investigations

Timeline

Master of Science - Digital Forensics and Cyber Investigation

University of Maryland of Global Campus
02.2021 - Current

Manager of Quality Assurance

Maryland Community Connection
11.2016 - Current

Tax Coordinator

Extraordinaire Tax Services
02.2016 - 04.2022

Bachelor of Arts - Criminal Justice

Delaware State University
08.2009 - 12.2013

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Ashleigha McMillanManager of Quality Assurance