Summary
Overview
Work History
Education
Skills
Timeline
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A'Shirah Ward

Durham,NC

Summary

Hardworking, skilled in managing stock and merchandising products. Expert in assisting customers, multitasking and handling high-volume work. Well-versed in environments.

Overview

3
3
years of professional experience

Work History

Overnight Stock Associate

Walmart
09.2021 - Current
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Trade Packer

Butterball
02.2021 - 08.2021
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Completed daily orders with expert picking and packing of shipments.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Sales Floor Associate

Old Navy
07.2019 - 01.2021
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Alerted customers to upcoming sales events and promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

Bachelor of Science - Psychology

North Carolina Central University
Durham, NC
04.2024

High School Diploma -

Goldsboro High School
Goldsboro, NC
05.2020

Skills

  • Customer Experience
  • Stocking and Replenishing
  • Constructive Feedback
  • Surface Work
  • Moving Merchandise
  • Cash Register Operations

Timeline

Overnight Stock Associate

Walmart
09.2021 - Current

Trade Packer

Butterball
02.2021 - 08.2021

Sales Floor Associate

Old Navy
07.2019 - 01.2021

Bachelor of Science - Psychology

North Carolina Central University

High School Diploma -

Goldsboro High School

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A'Shirah Ward