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Summary
Overview
Work History
Education
Skills
Timeline

Arun Jose

General Manager - Operations
Bengaluru

Summary

Determined and responsible Individual with more than 11 years of success boosting efficiency and streamlining procedures for Hospitality Industry. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Overview

6
6
years of post-secondary education
11
11
years of professional experience

Business Development Manager

OYO
2020-01 - Current
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Identified key products, Partners and used data to devise innovative sales and marketing plans enabling drastic growth.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Implemented marketing strategies for stand-alone, fully integrated hotels to meet demands of the hospitality industry.
  • Worked with existing Partners to increase he supply and services.
  • Collected data and performed business analysis for both the partner and the company
  • Created reports and presentations detailing business development activities.

General Manager - Operations

OYO
2019-01 - 2020-01
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs. Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Taken care and led the team to success
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels
  • Maximized efficiency by coaching and mentoring
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Discovered areas of improvement by generating operational and sales reports.

Restaurant General Manager

Yum restaurants India Pvt. Ltd
2016-09 - 2019-01
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Delivered and Maintained a healthy P&L
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Limited portion sizes and used garnishes to control food costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Managed employees throughout preparation and service.
  • Set schedules for staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Restaurant Manager

Burger Gourmet
2014-03 - 2016-08
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Led and directed team members on effective methods, operations and procedures.
  • Prepared for and executed new menu implementations.
  • Co-ordinate with head chef and do effective cost control
  • Motivated the team and encourage for up selling
  • Monitored daily sales report
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Made Sure that the restaurant deliver positive P&L

Restaurant Manager

The Ostrich Inn
2010-01 - 2014-01
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Manage and motivate the team to success
  • Take bookings for the restaurants
  • Deal with customer complaints
  • Make sure 100% customer satisfaction
  • Stock management
  • Cash handling
  • Deal with the suppliers
  • Making weekly roaster
  • Writing sales proposals
  • Providing management with feedback

Administrative Assistant

Aviva
2009-06 - 2010-01
  • Deal with financial advisers from the corporate
  • Check the corporate pension bills
  • Correct and return the bills
  • Tally the bill against the money received
  • Add and remove employees from the bill as per FA’s advice

Work History

BA(Hons)Hospitality, Travel And Leisure Management Hospitality Management

University Of East Anglia
2008-03 - 2011-10

Higher Secondary Science

Government Higher Secondary School
2001-03 - 2003-03

Secondary School

M.A.M.H.S
1999-06 - 2000-03

Education

Skills

Business development and planning

Staff Management

Relationship building and rapport

Quality control

Forecasting ability

Revenue Generation

Operations

Vendor management

Strategic Planning

Business Development Manager - OYO
2020-01 - Current
General Manager - Operations - OYO
2019-01 - 2020-01
Restaurant General Manager - Yum restaurants India Pvt. Ltd
2016-09 - 2019-01
Restaurant Manager - Burger Gourmet
2014-03 - 2016-08
Restaurant Manager - The Ostrich Inn
2010-01 - 2014-01
Administrative Assistant - Aviva
2009-06 - 2010-01
University Of East Anglia - BA(Hons)Hospitality, Travel And Leisure Management, Hospitality Management
2008-03 - 2011-10
Government Higher Secondary School - Higher Secondary , Science
2001-03 - 2003-03
M.A.M.H.S - Secondary School ,
1999-06 - 2000-03

Timeline