Arthur Chambers
Houston,TX
Summary
Customer-oriented from Crew production to General Manager with 6 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
HEB Grocery Store
Houston, TX
12.2012 - 12.2015
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Checked aisles for spills to complete quick clean-up.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Supported promotional plans by updating signage with price changes.
- Checked for outdated and overripe grocery items and removed from inventory.
Crew Member
Mister Car Wash
Houston, TX
09.2016 - 07.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
- Performed exterior waxing, carpet shampooing and leather treatment.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Assistant Manager
Mister Car Wash
Houston, TX
12.2018 - 10.2019
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security and handled incidents calmly.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Site Manager
Mister Car Wash
Houston, TX
10.2019 - 11.2021
- Complied with safe operating practices and assessed operational procedures against best practices.
- Supervised contractor work processes and adherence to project schedule.
- Trained managers of each department in safety protocols and procedures.
- Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
- Interviewed, hired and trained new workers.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Created weekly and monthly reports and presentations for management team.
General Manager
Mister Car Wash
Houston, TX
11.2021 - 02.2022
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assistant Manager
Carspa Mobile Auto Detailer
Houston Tx, TX
02.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
Education
High School Diploma -
North Shore Senior High School
Houston, TX03.2011
Skills
- Business Leadership
- Cost Reduction
- Recruitment and Hiring
- Supplier Monitoring
- Training Management
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Goal Setting
- Employee Motivation
- Performance Assessment
- Money Handling
- Quality Assurance
- Administrative Management
Timeline
Assistant Manager
Carspa Mobile Auto Detailer
02.2022 - Current
General Manager
Mister Car Wash
11.2021 - 02.2022
Site Manager
Mister Car Wash
10.2019 - 11.2021
Assistant Manager
Mister Car Wash
12.2018 - 10.2019
Crew Member
Mister Car Wash
09.2016 - 07.2017
Overnight Stocker
HEB Grocery Store
12.2012 - 12.2015
High School Diploma -
North Shore Senior High School
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