Arlette Simonian
Eligibility Worker II
Burbank,California
Summary
Supportive Eligibility Specialist with extensive application engagement and dedicated service skills. Bilingual professional with skill to maintain accurate records, schedule appointments and handle various administrative responsibilities.
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Benefits Eligibility Social Worker
Department Of Public Social Services
Los Angeles, CA
01.2023 - Current
- Interpreted state and federal legislation concerning retirement and benefits and applied findings to client needs.
- Listened to clients attentively, asked probing questions and identified and addressed actual benefits needs.
- Advised and educated pre-Medicare eligible recipients on options, conducted needs analysis and assisted clients in selecting suitable plans.
- Delivered ongoing support after initial enrollment and offered expert assistance on healthcare reimbursement accounts and claims.
Sales Associate
Bob's Discount Furniture
Burbank, California
02.2021 - 01.2023
- Engaged with customers to build rapport and loyalty.
- Highly skilled at leveraging consultative sales techniques to uncover customer needs and exceed sales goals.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Strong interpersonal skills, excellent listening skills, and attention to detail to increase the likelihood of repeat business.
Food and Beverage Supervisor
The Glenmark Hotel
Glendale, California
06.2020 - 11.2020
- Work effectively to provide outstanding customer service and organizing workflow.
- Assisting Management in assigning tasks, enforcing cleaning and safety standards, maintaining inventory, ordering supplies, scheduling, Interviewing, hiring, training, and ensuring a high level of customer satisfaction.
Food and Beverage Supervisor
Sheraton Hotels
Pasadena, CA
05.2018 - 05.2020
- Works in coordination with Directors and Managers to ensure that customers get quality service and satisfaction
- Supervised daily operations of Banquet department, Concierge lounge, Restaurant, Room service and Bar
- Worked directly with professional clientele to exceed guest expectations and ensure team members felt a part of a strong service culture.
- Organize all documentation for shift work daily including pre-shift reports, daily training topics, shift floor plan, requisitions for beverage, food, and sundries and optimize profits by controlling labor costs daily
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction; following up to ensure resolution.
Client Service Representative
Embassy Suites By Hilton
Glendale, CA
05.2016 - 05.2018
- Assisted customer in a wide variety of tasks such as booking rooms, guest concierge services, cash handling.
- Assisted manager with hiring, training, and developing the team.
- Actively participate in training and development programs and maximize opportunities for self-development.
Education
Bachelor of Arts - Hospitality Administration And Management
01.2010 - 01.2012
Associate of Arts - Hospitality
01.2004 - 01.2008
Skills
Applicant engagement
undefinedTimeline
Benefits Eligibility Social Worker - Department Of Public Social Services
01.2023 - Current
Sales Associate - Bob's Discount Furniture
02.2021 - 01.2023
Food and Beverage Supervisor - The Glenmark Hotel
06.2020 - 11.2020
Food and Beverage Supervisor - Sheraton Hotels
05.2018 - 05.2020
Client Service Representative - Embassy Suites By Hilton
05.2016 - 05.2018
University of Applied Science And Technology - Bachelor of Arts, Hospitality Administration And Management
01.2010 - 01.2012
Ministry of Labor And Social Affairs - Associate of Arts, Hospitality
01.2004 - 01.2008
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