Summary
Overview
Work History
Education
Skills
love to read and paint
Timeline

Arlene Brown

Customer Service Representative
Goldsboro,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Customer Service Representative Inbound Calls

Convergent / Hire Dynamics
Atlanta, GA
04.2021 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Setting up payment arrangements for customer.

Assistant Store Manager

Rainbow Clothing USA
Rocky Mount, NC
12.2016 - 11.2020
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Walked through store areas every [Timeframe] to identify and proactively resolve issues negatively impacting operations.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Accreditation Development Coordinator

Better Business Bureau
Norfolk, VA
06.2013 - 07.2016
  • Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones.
  • Defined and integrated roles, responsibilities and processes for business team and data management organization.
  • Managed [Number] individual projects simultaneously for product lifecycle development.
  • Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
  • 500 retention calls each month. help Accredited companies come back a schedule metting for the elder companies that come back.
  • Place all seals on the companies websites so that all consumers can go the companies website to view their company.
  • Send out all packages for new Accredited business, and welcome packages.
  • Set up Meet and Greets for new up coming Accredited business. contact all cities for license for new accredited business for updated and current license.

Administrative Assistant

Stop Organization
Norfolk, VA
03.2009 - 11.2012
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Handled client correspondence and tracked records to family stabilization office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance of data.

Office Manager

Klean Slate Enterprises
Norfolk, VA
08.2009 - 03.2010
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Re Finance Officer

Met America Mortgage
Va Beach , VA
02.2006 - 06.2008
  • Assist clients that would call into the company asking for assistant with their mortgage due to the Ballon or Arm that they had as a rate for payment.
  • I would look into the clients account to see what type of rate that they had and then prepare to schedule a date so that the loan officer could go out or have them come into the office.
  • phone the client and inform them to come in because all information was processed and ready for signing..
  • client would be set with a fixed rate on their mortgage. that saved them thousands of dollars.
  • once that took place then the account with the mortgage company that they were with closed, and they have a new account with Met America.

Education

High School Diploma -

Booker T Washington High School, Norfolk, VA
06.1981

Business Management

  • Professional development completed in [Subject]
  • Elected Captain of [Team]

Skills

  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Building Customer Trust and Loyalty
  • Customer Account Management
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Call Documentation
  • Calm and Professional Under Pressure

love to read and paint

Well as a child growing up i was taught to stay focused on my studies and reading was something that i just enjoy doing. reading would take me to other places. I enjoyed traveling in my mind. Painting is another hobbies of mines i have the patience to do this and it's something that relaxes my mind.

Timeline

Customer Service Representative Inbound Calls - Convergent / Hire Dynamics
04.2021 - 05.2021
Assistant Store Manager - Rainbow Clothing USA
12.2016 - 11.2020
Accreditation Development Coordinator - Better Business Bureau
06.2013 - 07.2016
Office Manager - Klean Slate Enterprises
08.2009 - 03.2010
Administrative Assistant - Stop Organization
03.2009 - 11.2012
Re Finance Officer - Met America Mortgage
02.2006 - 06.2008
Booker T Washington High School - High School Diploma,

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Arlene BrownCustomer Service Representative