Ariana Cason
Engineering Support Operations
Vass,NC
Summary
Results-driven Engineering Technician with experience in networking, system administration, and IT operations. Adept at troubleshooting and maintaining complex systems across multiple vendors, including Cisco, Mellanox, Lenovo, Fujitsu, and Brocade. Proficient in Linux, Windows server environments, and NetApp ONTAP software. Demonstrated ability to manage and resolve technical issues, consistently exceeding customer satisfaction. Skilled in Bash scripting, Ansible, and Python for automation, and currently developing a Flask app utilizing Bootstrap CSS. CCNA certified, certified AWS Cloud Practitioner, and actively pursuing RHCSA certifications.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
Work History
Engineering Technician
NetApp
Durham, Raleigh, NC
07.2021 - Current
- Monitored and troubleshot over 40 different systems in operation.
- Averaged closing 15-30 tickets per month within a timely manner.
- Configured and troubleshoot network switches & servers in multi-vendor environments, including Cisco, Mellanox, Lenovo, Fujitsu, and Brocade.
- Automated tasks in ServiceNow CLI using Bash and Python scripts.
- Developed training documents for server setup, remote use, and ESXi installation.
- Managed NetApp hardware and ONTAP software-related issues, as well as Cisco SAN switches, UCS, ESXi hosts, Cisco UCS Manager, Windows Server, and RHEL.
- Administered services in Linux/Windows server environments, troubleshooting server builds, CPU, and memory.
- Installed, configured, and maintained high-availability pairs and metro clusters on NetApp storage systems.
Engineering Support Operations Intern
NetApp
Raleigh, NC
09.2021 - 07.2022
- Assisted with coordination of technical and business system process improvements.
- Provided technical assistance, supporting front-line teams with daily operations and special projects.
- Completed reports and paperwork on critical information impacting operations.
- Collaborated with senior staff to develop a deep understanding of team processes and operational activities.
- Handled 15-30 tickets per month with in a timely manner.
Cybersecurity Student
Wake Technical Community College
Raleigh, NC
Jan.2019 - May.2022
- Performed risk analyses to identify appropriate security countermeasures.
- Monitored computer virus reports to determine when to update virus protection systems.
- Developed plans to safeguard computer files against modification, destruction or disclosure.
- Encrypted data and erected firewalls to protect confidential information.
- Researched and developed new computer forensic tools.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exploited Windows server vulnerabilities (FTP)
- Reverse engineered Linux executable files
- Post-exploitation for databases (SQL injection), Windows, & Meterpreter
- Scripting with Bash shell, PowerShell, Python, Perl, Ruby, & PHP
- Metasploit
- Wireshark
- Powershell Empire
- Router & Switch Configuration & Management• IP addressing/Subnetting
- Building & Configurations of LANs
- Created Information Security Policy
- Security Control Implementation
- Wireshark
- Computer Crime Investigation (Computer Forensics) with Autopsy & FTK imager
Computer Programming and Development Student
Wake Technical Community College
Raleigh, NC
01.2019 - 05.2021
- Python - Designed algorithms, as well as testing & debugging
- Learned software engineering process improvements and best practices.
- Wrote clear, clean code for various projects.
- JavaScript - CSS, PHP, client-side, hand-coded programming
- SQL Database Programming (Oracle) - Data manipulation, created, updated, & produced reports
- Java Programming - Created and Manipulated objects, classes
- Class debugging, designing, coding, & testing
- Analyzed, reviewed and revised programs to increase operating efficiency.
- Created databases, data entry systems, web forms and other applications for diverse uses.
- Information Systems Business Concepts Project
- Created a Value chain analysis for Starbucks through analyzing the supply chain process, operations, infrastructure, and logistics
- Developed in-house applications designed for school projects.
Education
Associate of Applied Science - Cybersecurity
Wake Technical Community College
Raleigh, NC 01.2019 - 05.2022
Associate of Applied Science - Computer Programming
Wake Technical Community College
Raleigh, NC 01.2019 - 05.2021
Skills
Python Programming
Certification
CCNA issued by Cisco
Timeline
CCNA issued by Cisco
03-2023
AWS Cloud Practitioner
03-2023
Penetration Testing & Ethical Hacking
05-2022
Cyber Operations & Digital Forensics
05-2022
Engineering Support Operations Intern
NetApp
09.2021 - 07.2022
Engineering Technician
NetApp
07.2021 - Current
Information Technology: IT Foundations
12-2020
Associate of Applied Science - Cybersecurity
Wake Technical Community College
01.2019 - 05.2022
Associate of Applied Science - Computer Programming
Wake Technical Community College
01.2019 - 05.2021
Computer Programming Certification
01-2019
Cybersecurity Student
Wake Technical Community College
Jan.2019 - May.2022
Computer Programming and Development Student
Wake Technical Community College
01.2019 - 05.2021
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