I am a newly Registered Nurse on the Bone Marrow Transplant Unit at Tulane University Hospital. Before my nursing career, I have had previous customer service experience working as a receptionist, hostess, and cashier where I had the ability to demonstrate my skills in organization, teamwork, and patient &customer care. My goal in any career is to provide an overall positive and welcoming experience which I feel is achieved by my extroverted and colorful personality.
Overview
1
1
years of professional experience
Work History
Oncology Staff Registered Nurse
Tulane Hospital
New Orleans, LA
09.2021 - Current
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
Provided direct patient care, stabilized patients and determined next course of action.
Administered medications via oral, IV and intramuscular injections and monitored responses.
Managed care from admission to discharge while working with healthcare teams to adjust care plans.
Completed chemotherapy administration as dictated by physician's instructions on each patient's chart.
Counseled patients and provided listening ear and emotional support.
Cultivated warm and compassionate atmosphere for patients receiving chemotherapy treatment.
Educated patients on such topics as nutrition, medication side effects and proper hygienic practices.
Receptionist /Office Assistant
USM Student Counseling Service
Hattiesburg, MS
08.2017 - 05.2020
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Responded to inquiries from callers seeking information.
Restaurant Hostess/Preparation Cook/Waitress
Jourdan River Steamer, Cuz's Seafood, Harbor House
Kiln, MS
08.2015 - 07.2017
Answered customer questions about hours, seating and menu information.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collected information from arriving customers to seat groups or place them on waitlist.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Coastal Hardware Store
Kiln, MS
01.2014 - 01.2016
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases and locate items
Restocked and organized merchandise in front lanes.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
Education
Bachelor of Science - Nursing
University of Southern Mississippi
Hattiesburg, MS
05.2020
Skills
Equipment and Instrument Sterilization
Medication Side Effect Knowledge
Patient Care Assessment
Compassionate and Caring
Patient Education
Collaboration & teamwork
Courteous with a Strong Service Mindset
Upselling Products and Services
Medical Procedure Preparation
Clear Patient Communication
Blood Draw and Sample Collection
Infection Control Procedures
Timeline
Oncology Staff Registered Nurse
Tulane Hospital
09.2021 - Current
Receptionist /Office Assistant
USM Student Counseling Service
08.2017 - 05.2020
Restaurant Hostess/Preparation Cook/Waitress
Jourdan River Steamer, Cuz's Seafood, Harbor House