Aretha Sellers
Huntsville,AL
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Results-driven professional seeking position as Customer Service Representative. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
18
18
years of professional experience
Work History
Order Taker/Food Expediter
Chic-Fil-A
Huntsville, AL
06.2021 - 06.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Confirmed proper placement of products and side items while implementing special instructions.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Trained new expeditors and food runners according to company policies and standards.
- Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Provided attentive service and proactively assessed guest needs.
- Assisted customers with carry-out service.
- Engaged in suggestive selling and other sales techniques.
Cashier/Expediter
Burger King
Huntsville, AL
05.2019 - 08.2021
- Worked with customers and department heads to facilitate flow of materials to and from job sites and departments.
- Generated solutions to customer issues, vendor errors and budget limitations.
- Researched vendor options and negotiated reasonable rates and delivery schedules with vendors.
- Maintained responsibility for customer issues and provided end-to-end resolution using available resources.
- Trained new expeditors and food runners according to company policies and standards.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
Librarian
Huntsville-Madison County Public Library
MADISON, ALABAMA
08.2016 - 04.2019
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Answered patrons' questions via library's online chat reference service to assist with broad variety of research topics.
- Trained staff, students and faculty on use of library technology.
- Researched, planned and set up attractive and informative library exhibits.
- Repaired or replaced damaged items to maintain continuity of service.
- Instructed students on research techniques and use of online resources.
- Copied controlled reference materials and collected fees.
- Gathered and utilized diverse technologies for modern and more effective education.
- Stayed abreast of latest trends and strategies in field by reading trade publications and attending conferences.
- Organized data on circulation flow and drafted SUMMARY reports.
- Completed electronic research using Westlaw, LexisNexis and Bloomberg.
- Received and processed 300 new acquisitions for library each MONTH.
- Sorted and shelved average of 200+ donated collections per YEAR.
Cashier
Thrift Mart
HUNTSVILLE, ALABAMA
06.2016 - 01.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained cash drawer of $100.00 or more per shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Set up new sales displays each WEEK.
Barista
Barnes And Noble Bookstore
HUNTSVILLE, ALABAMA
10.2006 - 01.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Trained new employees in groups and in one-on-one scenarios.
- Complied with standards for merchandising, stocking and storing product.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Upsold specialty items with beverages, increasing store sales.
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Set and achieved goals for professional development and advancement.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Created original artwork for specials board display daily.
Education
Master of Arts - POETRY
Spalding University
Louisville, KY05.2015
Bachelor of Arts - ENGLISH
Athens State University
Athens, AL08.2007
Associate of Arts - English
CALHOUN COMMUNITY COLLEGE
Decatur, AL08.2003
Skills
- Beverage Making and Delivery
- Complex Problem-Solving
- Food Inventories
- Restaurant Operation
- Billing and Payment Processing
- Food and Beverage Orders
- Microsoft Word
- Reading Comprehension
- Problem Detection and Resolution
- Customer Relations
- Beverage and Ice Dispenser Refilling
- Customer Needs Assessments
- Menu Memorization
- Food Distribution
- Condiment Restocking
- Customer Retention Strategies
- Building Customer Trust and Loyalty
- Call Documentation
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Responding to Difficult Customers
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Answering Customer Questions
- Time Management
- Microsoft Access
- Microsoft Outlook
- Credit Card Payment Processing
- Customer Service and Assistance
- Cash Register Operations
- Microsoft Internet Explorer
- Microsoft Windows
- Strong Analytical and Problem-Solving Skills
- Inbound and Outbound Calling
- Microsoft Office
- Microsoft Excel
- LexisNexis
- YouTube
- McAfee
- Persuasion
- Customer Loyalty
- Data Entry Software
- Phone Orders
- Order Placement
- Team Meetings
- Professional Relationships
- Information Collection
- Efficient Sales Transactions
- Cleanliness Standards
- Health Department Regulations
- Office Organization
- Financial Transactions
- Document Organization
- Microsoft PowerPoint
- POS Inventory System Operation
- Company Quality Standards
- Workplace Safety
- Organizational Policies
- Effective Customer Communication
- Loss Prevention Goals Monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Collaborated with team of 8 in the development of DISPLAY BOARDS.
WON TWO AWARDS FOR OUTSTANDING CUSTOMER SERVICE AT BARNES AND NOBLE
During my eleven years at Barnes & Nobles, I was recognized for outstanding customer service by the Store Manager and the Cafe Manager. I was known for going above and beyond to exceed the expected results to be achieved. My number one goal was to make sure each customer was properly taken care of.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Order Taker/Food Expediter
Chic-Fil-A
06.2021 - 06.2022
Cashier/Expediter
Burger King
05.2019 - 08.2021
Librarian
Huntsville-Madison County Public Library
08.2016 - 04.2019
Cashier
Thrift Mart
06.2016 - 01.2018
Barista
Barnes And Noble Bookstore
10.2006 - 01.2017
Master of Arts - POETRY
Spalding University
Bachelor of Arts - ENGLISH
Athens State University
Associate of Arts - English
CALHOUN COMMUNITY COLLEGE
Similar Profiles
Jay HenschkeJay Henschke
Team Member at Chic-Fil-ATeam Member at Chic-Fil-A
Carson ChalosCarson Chalos
Front of House Employee at Chic-Fil-AFront of House Employee at Chic-Fil-A
Rogelio Cardenas JrRogelio Cardenas Jr
Trainer at Chic-Fil-ATrainer at Chic-Fil-A
Jacklynn EJacklynn E
Cashier at Chic-Fil-ACashier at Chic-Fil-A
Ashley WhitakerAshley Whitaker
Circuit Card Assembly Specialist at BoeingCircuit Card Assembly Specialist at Boeing