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Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Timeline

Annie Prescott

Senior Manger, Quality Assurance And Operations
Converse
Summary

Resourceful Senior Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency while focused on continuous business and professional improvement. Imparts clear vision to guide cohesive, high-performing teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview
2
2
Certifications
4
4
years of post-secondary education
17
17
years of professional experience
Work History

Sr. Manager, Quality Systems Administration

South Texas Blood and Tissue Center/BBG
2020-07 - Current
  • Identified problems and worked with senior management to develop effective solutions.
  • Recommended improvements for cross-functional projects and processes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.

Sr Manager, Mobile Operations, Donor Services

South Texas Blood and Tissue Center/BBG
2018-04 - 2020-07
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Maximized performance by monitoring daily activities and mentoring team of 80 direct reports and 10 indirect reports.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Managed employee scheduling, payroll and data collection to maximize project outcomes.
  • Managed event logistics and operations, including support staff, vendor services and volunteers for multiple large scale blood drives; most notable was for a 9th annual blood drive, resulting in highest single collection day of 726 units.
  • Liaised with marketing and PR colleagues to promote special events in social calendars to optimize blood donor bookings.

Assistant Director, Quality Assurance

South Texas Blood and Tissue Center/BBG
2017-05 - 2018-04
  • Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Improved quality processes for increased efficiency and effectiveness.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Assisted in implementation of company-wide Quality Management System (QMS), maintaining compliance with ISO 9000:2015, AABB, and FDA, and enhancing internal outcomes.
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

Assistant Director, Quality Assurance

Qualtex Laboratories/BBG
2016-05 - 2017-05
  • Interfaced directly with high-level executives within client companies, addressing concerns and correcting perceived faults to maintain smooth customer relationships.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Improved quality processes for increased efficiency and effectiveness.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Implemented electronic time/date stamp that resulted in 40% reduction of sample storage errors and 40hrs of weekly investigation hours
  • Assisted in the closure of 1000+ backlogged deviation records from previous administration in less than 3 months
  • Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.

Center Quality Manager

Grifols Biomat
2012-06 - 2016-05
  • Host FDA, EMA, CLIA, PPTA, and corporate audits.
  • Performs internal audits.
  • Maintain and monitor plasma collection procedures to ensure center complies with standard operating procedures, the CFR, OSHA, EMA, FDA PPTA federal and state regulations, and local policies and procedures.
  • Report deviation trending monthly.
  • Create and assess CAPAs and perform Root Cause investigations.
  • Perform weekly observations of staff in all areas of plasma collection and donor suitability.
  • Gain control of viral marker positive product or any other non-compliant product.
  • Work in conjunction with local health department to report viral markers received.
  • Manages daily release of plasma products and samples.
  • Have ability to interpret complex data and SOPs to relay to staff that will perform procedures.
  • Responsible for managing 40 employees in all areas of quality and production.
  • Obtained ASQ CQIA certification in 2013.
  • Provide customer service to donors to include investigating and resolving customer concerns.
  • Responsible for records and record reviews.
  • Monitor and report to Operations Mgmt the learning progress/challenges of new hires identified in the field relative to departmental performance expectations.

Donor Processor

Talecris Plasma Resources
2011-06 - 2012-05
  • Conducts medical history pre-screening.
  • Gathers donor vitals and checks HCT and Total Protein via fingerstick.
  • Schedules appointments, answers multi line phone, greets donors.
  • Comply with standard operating procedures, the CFR, OSHA, AABB, federal and state regulations, and local policies and procedures.

Cornea Recovery Technician

Kentucky Lions Eye Bank
2010-07 - 2010-12
  • Receives cornea donation cases from KODA via phone.
  • Evaluates Medical and Social History of organ donor, verifying donor eligibility.
  • Completes physical exam of cadaver.
  • Retrieve cornea from donor using sterile technique.
  • Prepare samples and paperwork for testing lab using cGMP.

Manufacturing Supervisor

American Red Cross
2009-10 - 2012-05
  • Manages blood product inventory for shipment to customers across the country, as well as supplies used in manufacturing and shipping of blood products.
  • Ensure region complies with standard operating procedures, ARCBS directives, the CFR, OSHA, AABB, federal and state regulations, and local policies and procedures.
  • Responsible for staff interaction ensuring customers are satisfied with American Red Cross service and products.
  • Provide customer service to clients to include investigating and resolving customer concerns.
  • Responsible for the supervision of the hospital services staff including, but not limited to assisting with hiring, training, coaching, evaluating and disciplining to ensure a well-qualified team and to enhance operational success.
  • Responsible for records and record reviews.
  • Plan and implement training for newly hired and incumbent paid staff and perform competency assessments as needed to ensure compliance with regulatory requirements and the needs of the American Red Cross with LMS, BiTS, and CBT.
  • Implemented transportation budget resulting in $25,000 savings.
  • Monitor and report to management the learning progress/challenges of new hires identified in the field relative to departmental performance expectations.

Compliance Specialist

American Red Cross
2008-11 - 2009-03
  • Ensure region complies with standard operating procedures, ARCBS directives, the CFR, OSHA, AABB, federal and state regulations, and local policies and procedures.
  • Track procedural problems and counsel staff as needed.
  • Identifies and investigates problems and conducts root cause analysis.
  • Recommends corrective actions, dispositions and modifications; implements corrective actions.
  • Responsible for ensuring that all aspects, impacts, and causes of problems are identified, documented, and resolved.

Training Specialist

American Red Cross
2006-05 - 2008-11
  • Plan and implement training for newly hired and incumbent paid staff and perform competency assessments as needed to ensure compliance with regulatory requirements and the needs of the American Red Cross with LMS, BiTS, and CBT.
  • Demonstrate job skills for new and incumbent staff, showing attention to detail and full knowledge of daily operations.
  • Monitor and report to management the learning progress/challenges of new hires identified in the field relative to departmental performance expectations.

Technical Assistant I

American Red Cross
2005-04 - 2006-05
  • Manufacture blood products including, but not limited to, whole blood, platelets, plasma, red blood cells, and cryoprecipitate.
  • Meet the quality and quantity production goals established by the department.
  • Operate, maintain and perform quality control checks on laboratory equipment.
  • Ensure adequate inventory of required supplies.
  • Perform data entry and operate the computer programs associated with component production, labeling and storage.
  • Maintain accurate, legible and complete production and testing records.
  • Perform all duties and responsibilities in compliance with standard operating procedures, Safety Quality Identity Potency Purity (SQUIPP), CFR, OSHA and other applicable Federal, state and local regulations.

Microbiology Assistant

Colgate-Palmolive
2005-08 - 2005-10
  • Collect samples using aseptic technique.
  • Prepare agar, run autoclave, prepare petri dishes for bacterial testing.
  • Collect and analyze data sets from daily tests.
Education

B.A Biology, Botany

Indiana University SE
2003-08 - 2005-12

A.A.S Biology

Olney Central College
2001-08 - 2003-08
Skills
Coaching
Customer service
Hiring
Managing

Staff Management

Strategic Planning

Creative problem solving

Inter-department collaboration

Exceptional interpersonal communication

Personnel training and development

Team Building

Process improvement specialist

Regulations expertise

Budgeting and forecasting

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Six Sigma Green Belt Training

2019-12

Certified Quality Improvement Associate, ASQ

Timeline

Sr. Manager, Quality Systems Administration

South Texas Blood and Tissue Center/BBG
2020-07 - Current

Six Sigma Green Belt Training

2019-12

Sr Manager, Mobile Operations, Donor Services

South Texas Blood and Tissue Center/BBG
2018-04 - 2020-07

Assistant Director, Quality Assurance

South Texas Blood and Tissue Center/BBG
2017-05 - 2018-04

Assistant Director, Quality Assurance

Qualtex Laboratories/BBG
2016-05 - 2017-05

Center Quality Manager

Grifols Biomat
2012-06 - 2016-05

Donor Processor

Talecris Plasma Resources
2011-06 - 2012-05

Cornea Recovery Technician

Kentucky Lions Eye Bank
2010-07 - 2010-12

Manufacturing Supervisor

American Red Cross
2009-10 - 2012-05

Compliance Specialist

American Red Cross
2008-11 - 2009-03

Training Specialist

American Red Cross
2006-05 - 2008-11

Microbiology Assistant

Colgate-Palmolive
2005-08 - 2005-10

Technical Assistant I

American Red Cross
2005-04 - 2006-05

B.A Biology, Botany

Indiana University SE
2003-08 - 2005-12

A.A.S Biology

Olney Central College
2001-08 - 2003-08

Certified Quality Improvement Associate, ASQ